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            Customer ReviewsforA Plus Patio and Screen

            Patio Enclosures
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            2 Customer Reviews

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            • Review from Tina B

              08/21/2023

              They did an awesome job on repairing my carport!! There was a scheduling issue that was taken care of. They even gave me a discount and was very apologetic for the scheduling issue. I will recommend them to anyone I know that needs their service.
            • Review from Very Disappointed

              09/17/2021

              Signed contract may 8 2021. Had start date July 15. Asked for my deposit to be refunded on sept10. I can not waite any longer. My pool is filling up with leaves. I have to go with someone else. Have called over 100 times. Both ****** ***** and **** ********. Both refuse to answer my calls. While I have moved on, I want prospective customers to be aware of this companies covid practices. This business is nothing but a fraud. I’m out 2000 dollar deposit. Received nothing but grief.

              A Plus Patio and Screen Response

              07/05/2022

              Sir we are quite aware of your how upset you are, but the truth is always best. You made the slab of your pool bigger than you originally said. So much so that it encroached on your property lines and THE CITY would not let us build that close to your property lines. On NUMEROUS occasions we answered your calls and told you that "all you needed to do was apply for a variance from the city." We cannot do that for you, the HOMEOWNER has to apply for it. You refused to do so and then became offensive, distasteful, rude, and unreasonable (cussing at us was unnecessary). We pre-pay for your materials when you signed your contract. We tried to build the job in July and was not able to proceed, because the proper paperwork was not turned in by YOU, the homeowner. The non-refundable deposit that you placed did not even cover the materials we paid for. By the way, sir, calling and sitting on the phone, not saying anything, is counter-productive and juvenile. We have documented every call and please, make sure you have your facts straight before trying to destroy the reputation of a good company. Once again, if you would like to call and have an adult conversation about this, we are happy to help.

              Customer Response

              07/05/2022

              I stand by my coments. Was ******* out of my deposit. Beware you’ve been warned. Twice!!!!!

              A Plus Patio and Screen Response

              07/18/2022

              Again sir, we are happy to help you if you would like to call and have an adult conversation. The only people who were "*******" in this situation is us. We took a loss on your materials, because you changed the size of your concrete pad and did not apply for the proper variance, when we told you that the city would not let us build that close to your property lines. Now, if you would like to go apply for the variance, we can re-write the contract and build the structure. Again, that is on you, the homeowner. We CAN NOT do that for you. We have been more then accommodating, considering that per the contract you agreed to, you are responsible for half of the total contract, when you cancel.

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