BBB Business Review

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This business is not BBB accredited.

Southern Coast Clothiers

PO Box 535, Gulfport, MS 39502 View Additional Email Addresses ! There is an alert on Southern Coast Clothiers !


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Southern Coast Clothiers include:

  • Failure to respond to 14 complaint(s) filed against business
  • Length of time business has been operating
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

16 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 15
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 16

Additional Complaint Information

On 05/31/2013, BBB notified the business of its pattern of complaints and requested immediate attention in responding to the unanswered complaints on file with BBB.  The business issued a response on 01/31/2014 that production was delayed because of printing issues and they were taking all measures to resolve each consumer's complaints about product delivery and offered refunds or extra items for waiting on the delay of shipment.  The business stated they issued apology emails to all involved parties of delayed purchases.  Also, a real time tracking feature will go live on their website on 02/14/2014.  Phone lines will be installed once all deliveries have been issued.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Southern Coast Clothiers
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 31, 2013
Contact Information
Principal: Mr. Davis Smith, Customer Service
Business Category

INTERNET SHOPPING

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.