BBB Business Review
This Business is not BBB accredited
Light Power Solutions, LLC
Phone: (662) 844-5532 View Additional Phone Numbers 3289 McCullough Blvd, Belden, MS 38826 ! There is an alert on Light Power Solutions, LLC !
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This company is an energy consulting business that offers a number of products which it claims will help consumers reduce their energy costs. They include a product called the Utility Shield, a "reflective technology" product which the company claims will result in energy savings for homeowners if installed properly.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating because it is out of business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||7|
|Total Closed Complaints||17|
Additional Complaint Information
Consumers frequently contact the BBB for more information after attending informational meetings which are conducted in restaurants in communities across the nation. Consumers receive postcards to invite them to the meetings, at which they hear information about the company and its products from company representatives. The presentation includes facts and information about the company's products, including claims that the product will, if properly installed, result in energy savings. Consumers who sign up for the company's products are contacted by an installer, who typically installs the product in the home's attic. Consumers have filed complaints about a number of issues alleging poor or incomplete installation practices; slow response or non-response to problems or questions; claims of energy savings which are made through company presentations, which in some cases are not immediately realized; problems with receiving promised incentives such as gasoline cards; and failure to clarify terms of the refund policy (handled through a warranty which requires consumers to wait five years before requesting a refund). The company has responded quickly to all complaints filed against it with the BBB, in some cases issuing refunds. The company maintains that the overall number of complaints is a small percentage of its customer base, with most of its customers satisfied with the results of the product., and has provided testimonials to the BBB. The company also notes that the products are designed to provide energy savings over time, and fluctuations in climate, energy costs, and other external factors necessitate that consumers should reserve judgment on any energy savings until at least 5 years have passed before seeking any refunds.
Type of Entity
Limited Liability Company (LLC)
ENERGY MANAGEMENT & CONSERVATION CONSULTANT