BBB Business Review

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This business is not BBB accredited.

MedPoint Advantage

Phone: (866) 563-3764 Fax: (662) 257-2258 1006 3rd St N, Amory, MS 38821

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that <em>lowered</em> the rating for MedPoint Advantage include:

  • 6 complaint(s) filed against business

Factors that raised the rating for MedPoint Advantage include:

  • Length of time business has been operating
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

0 Customer Reviews on MedPoint Advantage
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 06, 2009 Business started: 01/01/2011 in AL
Type of Entity

Sole Proprietorship

Business Management
Mr. James Hurst, Marketing Manager Ms. Missy Sheffield, Chief Operations Officer
Contact Information
Principal: Mr. James Hurst, Marketing Manager
Customer Contact: Ms. Missy Sheffield, Chief Operations Officer
Business Category


Additional Information

Consumer complaints filed with BBB have stated the company is contacting patients and physicians requesting information so the company can send them diabetic testing supplies.  Neither the patient nor the physician has any knowledge of this company.  BBB requested basic information from the company such as; principle/CEO, how long the company has been in business, how does MedPoint Advantage obtain their client list, what protocols does the company use to protect the privacy of their clients, what steps does the company take to ensure they are abiding by the Do Not Call rules and provide BBB with literature, sales contracts, telemarketing scripts and any other advertising examples.  BBB did not receive a response to its request for information. 

The business does respond to consumer complaints.

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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.