BBB Business Review

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BBB Accredited Business since

Slimware Utilities Holdings, Inc

Phone: (228) 447-3175 Fax: (601) 510-9655 8775 Old Spanish Trl Ste H, Ocean Springs, MS 39564 View Additional Email Addresses http://www.slimwareutilities.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Slimware Utilities Holdings, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Slimware Utilities Holdings, Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 35 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

35 complaints closed with BBB in last 3 years | 20 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 4
Delivery Issues 3
Guarantee/Warranty Issues 1
Problems with Product/Service 21
Total Closed Complaints 35

Additional Complaint Information

BBB regularly reviews a company’s file to monitor complaint activity and review files for a pattern of complaints from an industry standpoint.  

At this time, BBB is seeing both a high volume of complaints in the file and patterns within those complaints. Specifically, we noticed complaints from customers stating they are receiving "Driver Update" and a "Fix-It" program messages without it being ordered, which has resulted in computer locking up and email errors stating "McAfee Security issued a warning not to trust your site".  "Windows Defender" failed, soon other programs started failing with messages of "driver issues" and corrupt registries.  In addition, customers state they've had difficulty reaching customer service staff for technical assistance, and incorrect charges have been made to bank and credit card accounts as well as unauthorized charges for product that was not ordered.

 Mr. Will Treves, Vice President of the company, submitted the following response:

Slimware Utilities was provided data around the volume and nature of complaints from a period of 2013 through 2016 which equaled a total of 34 complaints.  

Based on conversation, due to business confidentiality reasons, Slimware cannot share exact details of sales volumes, but states the number of transactions our business conducts each month is in the magnitude of tens of thousands.  While the 9 complaints received year to date represent our complaint level is trending up, the infinitesimal volume as a percentage of sales means that any seeming trends and the complaint rate is statistically insignificant.  This, coupled with the fact that Slimware’s business is growing, means that Slimware does not believe there is cause for serious concern in the number of complaints received.  

Slimware Utilities is owned by IAC/Inter Active Corporation, a leading Media and Internet company that is publicly traded on NASDAQ. That being said, a desire for complete customer satisfaction is at the heart of our business. We are happy to provide the following statement which will clarify the means by which users can seek resolution to any issue which they have encountered with our product, if somehow they have been unable to reach one of our support channels. 

Slimware Utilities Holdings, Inc. is a trusted company that has provided millions of users with help optimizing their computers through its Driver Update™ and SlimCleanerPlus™ software, as well as its Slimware Premium Support™ 24/7 tech service. As a reputable U. S. based company, our customer’s satisfaction and experience is of the utmost concern to us. 

If you bought one of our software products and are seeking help or wish to take advantage of our 60-day satisfaction guarantee, there are several ways for you to reach us:

              * By email, please email us at help@custhelp.slimwareutilities.com
              * For all billing inquiries, please call 888-266-7795 between 8 a.m. and 11:59 p.m. Eastern Time.
              * For product support, including live text chat with an agent, please visit Slimwareutilities.com

If you purchased one of our Slimware Premium Support service plans, please call 888-994-8925, 24hours/7days a week. 

Slimware Utilities responds to all customer complaints and reports that all past issues have been resolved. We value our customers and look forward to helping. 
 

 

Customer Reviews Summary Read customer reviews

10 Customer Reviews on Slimware Utilities Holdings, Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 10
Total Customer Reviews 10

Additional Information

BBB file opened: March 16, 2011 Business started: 12/21/2009 in MS Business incorporated 12/21/2009 in MS
Type of Entity

Corporation

Business Management
Ms. Sara Baker, Administrator
Contact Information
Principal: Ms. Sara Baker, Administrator
Customer Contact: Mr. Eric McKirdy, Customer Experience Manager
Business Category

COMPUTER SOFTWARE PUBLISHERS & DEVELOPERS INFORMATION TECHNOLOGY SERVICES COMPUTERS SOFTWARE & SERVICES

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.