BBB Business Review

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BBB Accredited Business since

Goodwill Industries of Mississippi, Inc.

Additional Locations

Phone: (601) 853-8110 Fax: (601) 853-8113 View Additional Phone Numbers 104 E State St, Ridgeland, MS 39157 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Retail Sales  of used merchandise

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Goodwill Industries of Mississippi, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it offers services which are outside the scope of BBB evaluations.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Goodwill Industries of Mississippi, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 16, 2008 Business started: 01/01/1957 in MS Business incorporated 09/09/1955 in MS
Type of Entity

Non-Profit Corporation

Business Management
Mr. David Hollingsworth, President and CEO Don Simpson, Manager Mr. J.D. Martin, VP Human Resources Mr. Gray Wiggers, President/CEO
Contact Information
Principal: Mr. David Hollingsworth, President and CEO
Principal: Don Simpson, Manager
Business Category


Method(s) of Payment
Cash and Credit Cards only
Refund and Exchange Policy
No Refunds
Additional Information

To enable people with disabilities and others with barriers to employment to fully participate in our community through education, training and employment opportunities.

Additional Information

Goodwill retail sales provide training, employment, and educational opportunities to people with disabilities and other barriers to employment. Revenues generated are reinvested into programs that put people to work, helping them achieve independence, dignity and strength. Goodwilll stores also provide the community with clothing, furniture, accessories and household items. Collecting, processing, and reselling donated material is still an integral part of Goodwill's method. Goodwill workers: offer food service to military personnel at the Military Induction Center in Jackson, computer input, assembly subcontracting, exporting clothing and shoes to Africa, Haiti and Mexico, selling wipers and cleaning cloths, and distributes the Amigo Wheelchair. Last year, Goodwill Industries delivered employment services to 271 individuals facing physical, mental and economic barriers to self-sufficiency.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.