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BBB Accreditation

A BBB Accredited Business since

BBB has determined that CSpire meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for CSpire include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 343 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

343 complaints closed with BBB in last 3 years | 137 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 14
Billing/Collection Issues 18
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 310
Total Closed Complaints 343

Customer Reviews Summary Read customer reviews

0 Customer Reviews on CSpire
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 12, 1996 Business started: 01/01/1988 in MS Business started locally: 01/01/1988 Business incorporated 11/07/1988 in MS
Type of Entity

Corporation

Business Management
Mr. Jeff Richardson, Vice President of Customer Advocacy Mr. Brian Caraway, Senior VP, Enterprise Markets Mr. Kevin Hankins, COO Ms. Suzy Hayes, Senior VP, Consumer Markets Mr. Craig Jackson, Vice President, Customer Operations Mr. Jim Richmond, Vice President of Corporate Commications
Contact Information
Principal: Mr. Jeff Richardson, Vice President of Customer Advocacy
Business Category

CELLULAR TELEPHONE SERVICE & SUPPLIES INTERNET-BASED TELEPHONE SERVICE VOIP (VOICE OVER INTERNET PROTOCOL) SALES & SERVICE STORAGE - DATA DIGITAL MEDIA CELLULAR TELEPHONE EQUIPMENT & SUPPLIES MOBILE TELEPHONE EQUIPMENT & SUPPLIES MOBILE TELEPHONE SERVICE INTERNET SERVICES

Hours of Operation
M: 9:00 AM - 6:00 PM
T: 9:00 AM - 6:00 PM
W: 9:00 AM - 6:00 PM
Th: 9:00 AM - 6:00 PM
F: 9:00 AM - 6:00 PM
S: 9:00 AM - 6:00 PM
Su: Closed
Alternate Business Names
Cellular Holding, Inc. Cellular South, Inc. MS Cellular Telephone Company (mctc)
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.