Business ProfileforRenasant Bank

Today I had a wire transfer sent into my checking account. I had the money put in my account to cover the cost for inventory for my at home business. I have received wire transfers from this company more than once with the same information. On a Friday 2/09/24 at about 3:00 pm I started trying to track down my money to see why it wasnt in my account & was given the run around, I had no idea that there was a wire department but there is although it is a completely useless department. At first I was told that I couldnt speak to anyone in that department, and would have to wait for someone in that department to email the lady helping me.long story short never got a response from the wire department. I was able to get the phone number to the wire department & the lady I spoke to was extremely rude & sent me to a random customer service person who in turn sent me to a random ladies voicemail. After that I called again no one in the wire department would answer at that point. I called customer service who tried to help but she couldnt do anything because the wire department was closed until Monday so nothing could be done since the wire department didnt like that my business name was on there with my actual name even though it had gone through like that multiple times. This has caused great stress given they did not want to fix the problem before their department closed and left me in a terrible situation given that I had already paid for my inventory. The rudeness and lack of care for their customers left me overdrawn with fees building over the weekend. This bank has not been the same since the changes since this past summer. It would be a much better system if more than just one person could help with issues. Maybe some cross training with customer service and the wire department so that the customer can continue to be helped, or maybe have the wire department stay as late as customer ************** of the day on Saturday like other departments.