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BBB Business Review

BBB Accredited Business since

Firestone Tire & Service

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Phone: (800) 367-3872 View Additional Phone Numbers   View Additional Email Addresses

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According to information in BBB files this company operates a chain of more than 1,800 company-owned automotive tire and service stores throughout the United States.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Firestone Tire & Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

This company's headquarters and company-owned locations throughout the country participate as BBB Accredited Businesses. This means they support the Bureau's services to the public and meet our accreditation standards.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Firestone Tire & Service include:

  • BBB does not have sufficient background information on this business

Factors that raised the rating for Firestone Tire & Service include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 4

Additional Complaint Information

Based on BBB files, this company has a satisfactory record with the Bureau.

Additional Information

BBB file opened: January 01, 1987 Business started: 01/01/1900 in IL Business started locally: 01/01/1976
Business Management
Rick Herring, Asst. District Manager Mr. Murphy Mullins, Manager-Hattiesburg, Mayfair Road Mr. Brian Bronis, Manager-Biloxi, Howard Avenue Mr. Jerry Bullock, Manager-Meridian, 7th Street Mr. Josh Dillman, Manager - Keelser AFB Mr. Shane Duttenhoffer, Manager-Biloxi, Pass Road Mr. Zachary Glenn, Manager-Laurel Mr. Melvin Harris, Manager-Natchez Mr. Bradley Hearn, Manager-Gulfport, 25th Avenue Mr. Charlie Hudson, General Service Manager Mr. Clayton Jones, Manager-Hattiesburg, Hardy Street Ms. Kathleen Long, Manager-Tupelo Mr. Lee Martin, Manager-Jackson, Jacksonian Plaza Mr. David Moffett, Manager-Meridian, N Hill Street Mr. Daniel Neal, Manager-Jackson, Highway 80 Mr. Randolph Parham, Manager-Cleveland Mr. Joshua Shirey, Manager-Vicksburg Mr. Henry Taylor, Manager-Gulfport, Courthouse Road Mr. Russel Throgmorton, Manager-Pearl Mr. Oliver Woods, Manager-Clarksdale
Contact Information
Principal: Rick Herring, Asst. District Manager
Principal: Mr. Murphy Mullins, Manager-Hattiesburg, Mayfair Road
Business Category


Alternate Business Names
Bridgestone/Firestone Expert Tire GCR Tire Center Mark Morris Tire

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Types of Complaints Handled by BBB

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