Business ProfileforRogers-Dabbs Chevrolet, Inc.

Back in July of this year I went to get my first oil change from Rogers Dabbs in Brandon, Ms to which I purchased my vehicle in January of this year. I was charged $83.00 for the service. Fast forward to a few weeks ago September 2023) in which my low oil light comes on! I was alarmed and confused, how does a new 2022 model car which just had an oil change have low oil? Then I noticed a huge oil spot in my drive way and at work in my parking spot. I go buy oil and put it in, next day oil back low. I immediately leave work the following day and take my car to the Toyota dealership because I have a Camry. The repairman there immediately asked who did my oil change, after telling him he says ma'am the gasket cap was loose and not put back on properly and that filter has never been changed. Remind you that Roger Dabbs charged me for a new filter which they say they replaced. The next day I go to Roger Dabbs and spoke with supervisor of the service dept **** *., explained the situation and I also asked for his boss. He told me she was on vacation and that he will get with her about refunding my money (the amount for both services). Ok fine, I waited a few more days and called the service dept, spoke with **** again and he said I am gone get with my boss after her meetings to discuss the check because I told him I still have not received it. I did not hear back from him. This morning I called customer relations and explained to Miss **** about what happened, she said she would look into it and call me back which she did. She said they have a check for $56 for the service which was what I paid for at Toyota and she said they are only paying for that and not refunding me for the oil change which they did not do correctly for the simple fact that they did change my oil. **** admitted they did not put the gasket cap back on correctly and assured me my money back for the services Rogers Dabbs rendered. I am upset and disappointed in this matter.