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      Country
          Country

          Find a Location

          Paul Moak Automotive has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Paul Moak Automotive

              740 Larson St Jackson, MS 39202-3436

              BBB Accredited Business
            • Paul Moak Automotive

              PO Box 1580 Jackson, MS 39215-1580

              BBB Accredited Business

            Business ProfileforPaul Moak Automotive

            New Car Dealers
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            2/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/1/1964

            Years in Business: 77

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            This is a multi-location business.

            Find a Location

            Paul Moak Automotive has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Paul Moak Automotive

                740 Larson St Jackson, MS 39202-3436

                BBB Accredited Business
              • Paul Moak Automotive

                PO Box 1580 Jackson, MS 39215-1580

                BBB Accredited Business
              BBB File Opened:
              3/1/1964
              Years in Business:
              77
              Business Started:
              4/25/1946
              Business Incorporated:
              4/25/1946
              Accredited Since:
              3/1/1964
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 1132 for this business, issued by State of Mississippi Motor Vehicle Commission. The expiration date of this license is 12/31/2024.

              These agencies may include:

              State of Mississippi Motor Vehicle Commission

              1755 Lelia Drive, Ste. 200

              Jackson MS 39216

              (601) 987-3995

              http://www.mmvc.state.ms.us

              BBB records show a license number of 1676 for this business, issued by State of Mississippi Motor Vehicle Commission. The expiration date of this license is 12/31/2024.

              These agencies may include:

              State of Mississippi Motor Vehicle Commission

              1755 Lelia Drive, Ste. 200

              Jackson MS 39216

              (601) 987-3995

              http://www.mmvc.state.ms.us

              BBB records show a license number of 200-01453-3 for this business, issued by Mississippi Department of Revenue. The expiration date of this license is 10/31/2024.

              These agencies may include:

              Mississippi Department of Revenue

              PO Box 1033

              Jackson MS 39215

              (601) 923-7000

              Type of Entity:
              Corporation
              Alternate Business Name
              • Paul Moak Subaru
              • Paul Moak Honda
              Business Management
              • Mr. John Scarbrough, Vice President
              • Mr. Paul G. Moak, President
              • Mr. Rick Hammons, Service Manager
              Contact Information

              Principal

              • Mr. Paul G. Moak, President

              Customer Contact

              • Mr. John Scarbrough, Vice President
              Additional Contact Information

              Fax Numbers

              • (601) 360-2189
                Primary Fax

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              3 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/16/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              Hi, so Im making a complaint against ***************** Honda service department on Miss ***** who assist me every time I have a discrepancy with my car the first incident was I needed a Tire. She didnt want to order it since she didnt order it. It cost me 278 bucks. She said it was no way that she can do that and find this particular Tire. The other representative helped in audited. The second time my car had locked me in the car Had a malfunction when cut off the electrical powering system was sanded it there was something wrong with it. The battery within one year made me go through three of them and bought th. I mean January 27, *********************************************************************************************************************************************************************** that after calling and set up an appointment for 7:30 AM. Be there remind you I stay in new *********** from ******* *********** as well our distance, she said that theres no way that she can help me because my car need to go to a body shop due to the fact that the bumper was Messed up a little bit. He had a crack in his messed off of it. She refused me. Oh, theres no way we can do this. No way we can do that. I need headlights because my car has no headlights. ***, connectors broke off she said Im still not gonna be able to fix it because we got to take the bumper off and is messed up so they had to go to a body shop. They do all your work. Shes a lie my car do not need no bumper and dont need to be taken off to do headlights. Guess creating a problem for safety but shes so Nasty I cant even say nice nasty and rude and racism plays a big part in this Im black African-American and shes as yall was a Caucasian//whatever and she always refuses me every time I come for service and never understand the fact I bought this car from yall These are safety issues and malfunctions they couldve been covered under warranty not even a 360 point inspection view by the mechanic
              Read More

              Customer Reviews

              4 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jelissa P

              1 star

              07/21/2023

              Paul Moak Honda Service 802 Harding Street Jackson Ms IVE SPENT $3,000 WITH THEM AND THEY KEEP RETURNING MY CAR WITH THE SAME ISSUES IVE COMPLAINED ABOUT.

              Paul Moak Automotive Response

              07/28/2023

              *******, we are sorry to hear that you are not satisfied with your interactions with our service department. Your comments will be reviewed internally by management for follow up. Feel free to reach out to Paul Moak General Manager **** ********** directly at 601-********. As Mississippi's 1st Honda dealer serving the state for over 50 years, we want to make sure you have a transparent and trustworthy experience.

              Local BBB

              BBB Serving Mississippi

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