Business ProfileforRitchey Automotive

August 2, 2023 I dropped my 2018 Range Rover Velar to the dealership. Prior to dropoff I had a detail conversation concerning my truck and what needed to be evaluated. I did not hear from them until after I called august 14. I spoke with *** *****, service manager, he informed me he wanted to wait for his head mechanic to return from vacation before looking into my truck. Week 3 I called to get an update and he informed that it a small leak in the coolant and several engine injectors were misfiring. We agreed to move forward with the maintenance. Week 5 I was told my velar was ready pickup. I explained that I will be coming from out of town and I needed a thorough inspection/ self drive to make sure everything was fixed. *** ***** stated he would personally drive it again. That following Monday I received from crystal saying it was ready and the additional inspection was done. August 16 I picked up my truck and paid $5626.78. August 24th the same issue of what I explained and brought my truck to them happened again. I called and the velar was towed to dealership. After multiple attempts and voicemails they called august 31st saying they can't fix the issue and overall nothing they could do. My concern is this issue wasn't resolved but I have paid this service. I have tried to contract the general manager J** ***********- 601-******** and left a voicemail which no response. I would like to meet with someone that will be fair and reasonable.