Business ProfileforHerrin-Gear Automotive Group

I had an experience at Herrin Gear that you cannot even make up if you wanted to. I had a great salesperson that made an honest error. He sold me a used truck that he believed was a 4wheel drive truck (roughly 57K). When I got it home and realized it and called him, he was quick to say he would make it right and find me a new truck. I then went back in a few days later, and the used car manager, ***** ****, tried to trade me for a 4 wheel drive truck at a terrible price...and was not willing to work with me. To say he was trying to ***** me over was an understatement. After about 15 minutes of getting nowhere with him. I told him I wanted my money back, and my trade in back, and he said "we don't write checks back to customers". I then said I would just go meet with the Attorney General and he said "you just go do what you have to do". At this point, between him trying to basically ***** me over on the deal and not admit the error that his salesperson made (who let me say again, was a great salesperson), I was in shock and frankly angry. Now...get this. He then said, and I quote, "I don't know who you are coming in here and trying to **** **** ** ******". Really? The Manager over the used car inventory at Herrin Gear Chevrolet, who is supposed to be a respectable dealership, tells me "I am trying to **** **** *** ******". Well isn't that professional? In all my 64 years, I have never even heard such a term, nor could I ever imagine ***** ****, the used car manager at a dealership at Herrin Gear, would say such a thing to a customer. I can promise you I would fire any of my employees on the spot, no matter what their level in my company was, if they EVER talked to one of my customers like that. I finally dealt with ****** *****, the General Manager, who after a 3 minute discussion of the issue, made it right and committed to write me a check back for the mistake, take the truck back, and give me back my trade in.