BBB Business Review

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Consumer Complaints

This business is not BBB accredited.

MNL Truck Sales, Inc.

(228) 214-1500

Customer Complaints Summary

17 complaints closed with BBB in last 3 years | 11 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 15
Total Closed Complaints 17

Additional Complaint Information

BBB regularly reviews a company’s file to monitor complaint activity and review files for patterns or high volumes of complaints from an industry standpoint.  A recent review indicates consumer complaints are stating concerns of service, repair, refund and customer service issues and stating the company was not being responsive to any form of communication.

When contacted about this pattern, Mr. Matthew Normand, owner of the company, submitted a response stating the following:  

It has recently come to our attention that we had a sales person who was not responding to his customers and thus reflecting negatively on the standards and reputation that MNL Truck Sales strives to maintain.  Once we realized this employee did not reflect the MNL standard we terminated the employee and have taken great strides to research and humbly correct any misunderstandings and errors on our part.  New procedures, such as after sale customer satisfaction surveys, have been implemented and are providing invaluable feedback on how we may continually meet and exceed our customer's expectations.  We strive to always deliver as promised. All returns and qualifying repairs have been completed as of date.

BBB is giving Mr. Normand the opportunity to respond to all previously unanswered and unresolved complaints to be answered and resolved. To date we have not received the business responses to those complaints. 



Industry Comparison | Chart

TRUCK DEALERS

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.