This business is not BBB accredited.
MNL Truck Sales, Inc.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||15|
|Total Closed Complaints||17|
Additional Complaint Information
BBB regularly reviews a company’s file to monitor complaint activity and review files for patterns or high volumes of complaints from an industry standpoint. A recent review indicates consumer complaints are stating concerns of service, repair, refund and customer service issues and stating the company was not being responsive to any form of communication.
When contacted about this pattern, Mr. Matthew Normand, owner of the company, submitted a response stating the following:
It has recently come to our attention that we had a sales person who was not responding to his customers and thus reflecting negatively on the standards and reputation that MNL Truck Sales strives to maintain. Once we realized this employee did not reflect the MNL standard we terminated the employee and have taken great strides to research and humbly correct any misunderstandings and errors on our part. New procedures, such as after sale customer satisfaction surveys, have been implemented and are providing invaluable feedback on how we may continually meet and exceed our customer's expectations. We strive to always deliver as promised. All returns and qualifying repairs have been completed as of date.
BBB is giving Mr. Normand the opportunity to respond to all previously unanswered and unresolved complaints to be answered and resolved. To date we have not received the business responses to those complaints.
Complaint Breakdown by Resolution About Complaint Details
View Complaints Summary by Resolution Pie Chart on MNL Truck Sales, Inc. Complaint Resolution Pie Chart: Complaints