BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Paradise Pools and Spas meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Paradise Pools and Spas include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Tim Beard, President Kari Beard Ms. Kari Beard, Store Manager
SWIMMING POOL CONTRACTORS, DEALERS, DESIGN
227 S Pearson Rd
Pearl, MS 39208 Directions
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Additional Phone Numbers
- (601) 932-8588(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: We contracted with Paradise Pools on 4/17/15. They were to break up and remove the concrete decking around our pool, add a tanning ledge, install a slide, redo the pool bottom to give us a larger shallow end and to install a new liner. We initially paid a $5000.00 deposit on 4/17. This was the understanding on the contract. We paid the 2nd installment of $17000.00 on 6/25 as per the contract. They began work after this payment. Things went south right away but we let some things slide. I had patio blocks by my outside grill which instead of moving them while doing dirt work drug all of them down a hill breaking several of them in the process. They bent 2 of my fence posts and tore a hole in my fence. They broke 2 pieces of brick off the corner of my house. They took the bricks from around the flower bed and threw them on top of the bushes and plants, breaking limbs and such. We do have pictures of all of this. They tore the plastic cap on my septic tank. They used some of my patio blocks putting 1 over the septic tank hole and one they put under my pool motor to level it out. They left a mess every time they came which we picked up most of the time....garbage, concrete, nails, etc. They left a plastic kiddie pool that they had mixed concrete in our front yard for over a month. We had to ask them several times to remove it before they finally did. When they had the hole dug for the tanning ledge they dug it 24" deep. Any pool company should know that a tanning ledge shouldn't be anywhere near that deep. You can google it and all websites say tanning ledges should be 6-9" deep. They say that they had told us how deep it would be but he had not. This was for my wife and she would have never agreed to 24". They did fix it but wanted me to pay at least half of the cost of the new liner that he said would have to be purchased. It was not our fault that he did not know what a tanning ledge was. We moved on and it was time to pour the concrete deck. He prepped it for the pour and placed our hand rail for our steps in an area of the steps that wasn't conducive to coming up and down the steps so I asked if we could just pull them up before the concrete was poured. We did. I told him to put them back where they were on the left side of the steps but again they messed up. It was very hot on the day the concrete was to be poured. I had left to see my Dad in Texas when they poured it. After it was poured and dried my wife called me because it looked terrible and was holding water in several areas. She sent me pictures to show me. I called the owner that day and wanted it fixed and had a heated discussion and his reply was that they just couldn't please my wife. I'm Assuming they wanted her to be happy with sub-standard work. I was told as well as another gentleman doing work at my house that because of the heat and lack of manpower the day the concrete was poured that the " slab got away from them". There are several places where it appears that boards were laid across it. Also places where nails were sticking out. The joints were sloppy. There are cracks already in the concrete. It was supposed to have had rocksalt sprinkled around the wet concrete to give it a pitted look. I have pictures that show that it appears they put way too much salt in some areas and none or very little in other areas. Every flaw is visible. There is also an unsightly cold joint area that they talked about breaking out and redoing but they never did. One of the areas holding water they tried patching and the standing water kept moving so the patching got bigger. And bigger. And bigger. Finally they cut and sanded down two troughs to drain the water which now instead of going off the end of my slab, runs straight into my flower bed which will most likely wash out any mulch that will be put in the bed, as well as being unsightly. They installed a new pump motor and filter which I had asked for. Once the pool was filling up with water we found out that they did something wrong and my water was running out of a pipe coming off of the deep end of the pool. Then I went to back wash after this incident they hadn't put my drain line on and water was shooting out the side of the filter. After that the filter had a bad o-ring or something and again was pouring water out of it. Also one of my pool ladder steps was broken as well as one of my jets in the pool did not work. They fixed the jet but not the ladder at this point. Because of the bad slab work the slope of the slab is below ground level by my pump and now water and dirt backs back up onto the deck. I paid another $3500.00 on 8/13 even though we were in no way satisfied. Now I am up to $25,500.00. On the morning that the slide was to be installed the owner wanted to talk to me so I met with him. We started discussing the concrete and the fact that you can still see the patch and all the other mistakes. He then told us that if we would have let them put a drain in there they would not have had these problems. He said we had told them not to put a drain. We NEVER said anything like that. They did not ask us if we wanted a drain there. I also had questions about why the pipe for the water going to the slide wasn't stubbed up prior to pouring the slab. Again it was something we googled and found out that the plumbing and stub should have been done before concrete. He said that because of the differences in the pool walls and several other unbelievable excuses they would install the slide and put a turn off valve by the deck and run a hose across the deck to my slide. Not only would this be unsightly, but would be a hazard with children running around. Then the truth came out as to why he had not brought our slide. He said he wanted more money, another $3500.00. I told him I wasn't going to pay that and he then said that we would not get a slide. He then pulled his men off the job. I now have no slide which I've already paid for. My fence posts are still bent. The brick that was broken was put back on by a 2 yr old I think. My azalea bushes and plants were ruined due to the fact that they threw bricks on top of them and also did not cover them when pouring the concrete and throwing out rock salt. My wooden fence post that they broke and replaced hasn't been cut and is a ft. Higher than the rest. The pipes they had run for the slide are unfinished and exposed in the unfinished dirt work. My deck although they did stain it to try and hide all of their mistakes still looks terrible and still holds water. I look forward to a response from Paradise Pools since at this point they are in breach of their signed contract.
Desired Settlement: Refund for the slide or have the slide delivered without harm. I would prefer to have no further dealings with Paradise Pools. Also I would like Paradise Pools to pay for a more reputable company to fix the existing problems that they have created. Seen or unseen.