This Business is not BBB accredited
BBB Business Reviews may not be reproduced for sales or promotional purposes.
On 8/13/2014 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:
- 5B. Honor representations by correcting mistakes as quickly as possible.
- 6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Drain Go Plumbing include:
- 1 complaint filed against business that was not resolved
- 1 serious complaint filed against business
- BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.
Factors that raised the rating for Drain Go Plumbing include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||5|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Mike Jones, Owner Sonya Jones
Alternate Business NamesDraingo of Mississipi, LLC
What is a BBB Business Review?
About BBB Business Review Content & Services:
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
What is BBB Advertising Review?
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Email Addresses
- - eQuote
- - Communication/Mass Email
On June 12, 2014 the accreditation was suspended due to failure abide by BBB's Code of Business Practices 5. Honor Promises and 6. Be responsive. A copy of which can be found at BBB Code of Business Practices. The matter will be reviewed by the BBB's Board of Directors at its next meeting on August 13, 2014.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|9/25/2014||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: Draingo set an appointment with me, called to say they were on their way and 2 hours later I call to see where they are and the plumber states he had been sitting in my driveway for 15 minutes, rang to doorbell, and knocked on the door. This was impossible. He never showed. They then refused to return that day and stated they could come back sometime next week. My kitchen is flooded and they lied to cover themselves with my home warranty company.
Desired Settlement: I hope they are able to admit they went to the wrong house and apologize to me AND my home warranty company
We have reached out to the customer and resolved this issue. We do apologize for the misunderstanding. We strive to give our customers same day service. Thank you for letting us know.
|5/22/2014||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: DGP failed to complete service fixing major leak under home that's damaging neighbor's property, rude, belligerent & hostile refusing to fix. After 3 visits and water still running from under the home, I returned from work and asked them to come back out. They not only laughed at me at one point but made fun of the BBB complaint that would be filed. Someone in the background even said to tell me they had more important things to do. This has been a leak under our home now for over a week that is causing major damage to our neighbor's home. I do not trust these people to go unsupervised under my home after their behavior and service. They also charged us $*** for their non-service and we have since stopped payment on the check. This is through my warranty company First American whom I have told that I refuse to have anything more to do with this company. We are now looking for a reputable plumber to come look to see what it was they actually did under our home that was NOT fixed. Our home is about all we have for our family and 3 small children and to have a company laugh in your face when it is being damaged and your neighbor is unable to have family over to their home is reprehensible.
Desired Settlement: We have stopped payment on our $*** payment to fix a broken pipe that was never fixed. I do not want this company to try to come after us since I have seen the type of behavior they have. The contract was not for the pipe, it was to fix the leak. We are over a week now with a huge leak under the home and have now resulted in turning the water off to our home completely until we get this fixed. I do not trust these people under my home unsupervised.
I want to summit the following and answer the complaint from ***** ** ******* about DGP’s failure to complete service in repairing a major leak under home:
· DGP has high standards for our employees to meet in our office as well as the plumbing technicians in the field.
· DGP has a procedure for field technicians to follow.
· DGP ask customer to complete a satisfaction survey to assure that the customer is satisfied
· DGP conducts a thorough investigation when a complaint is received in our office.
· DGP sends the same plumbing technicians on a follow-up job unless the customer request different technicians
· DGP holds any checks received from customer until the job is complete and the customer is satisfied,
· DGP will notify the customer when a simple repair job becomes a major repair job.
DGP is conducting a thorough investigation concerning the complaint of the technician’s behavior on the work order for Ms ******* by contacting previous customers serviced by these technicians to ask about their conduct on their jobs, among other methods.
On October 8, 2013, DGP technicians were given a work order for a leak under Ms *******’s home. The leak was fixed and the technicians noted that the pipes are galvanized and sometimes cause other leaks after a repair.
On October 9, 2013, the same DGP technicians were given a follow up work order to repair another leak. After repairing that leak, the technicians, again noted multiple problems with the piping under the house.
On October 11, 2013, at that time, the technicians noted that multiple problems existed and major repairs were needed. Ms ******* was informed that another repair on another pipe would only weaken another problem area. Technicians did not repair the leak.
At that point in time, DGP called Ms ******* assuring her that DGP wanted complete customer satisfaction and her un-cashed check was returned to her.
Problems with Product/Service
Read Complaint Details
Complaint: I am installing a home lawn irrigation system. After talking with the city water official and get their requirements for backflow devices, I ordered the parts and manufatured a tee to tap into the supply line to the house. I located and exposed the 39 year old copper pipe and decided as a precaution to hire a professional to make the final connection. I called a local plumber who has done work for me inside the house, his price was excessive. I called the number from an ad on the internet for Drain Go plumbing. I talked with a representative of the company, not just an after hours answering service, who knew what was involved in the procedure I was asking them to do. His comment was that it should take about half an hour to an hour and that the price would be about $** to $ ***. The men arrived and announced they would do the job for $***. They did the job which involved no digging or any of their hardware, cut the copper and soldered in the tee. The work was neat and of good quality and took about 20 to 30 minutes at a fee of about $*** an hour. Not even close to what was discussed on the phone
Desired Settlement: Consistant information to make a buying decision would be nice. This was not a good experience and I would not use or recommend this company again.
Business Response: We always offer free estimates because it's difficult to give a price over the phone. The technician is supposed to give you a price before he starts the work and gets your approval to start work at agreed price. Will you please contact me so we can address your concerns and the technician following the correct procedure. I'm sorry for the confusion. We will address the problem now that it's brought to our attention.