BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that U.S. Legal Forms, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for U.S. Legal Forms, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||5|
Type of Entity
3720 Flowood Dr
Flowood, MS 39232 Directions
PO Box 321398
Flowood, MS 39232
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I have tried to contact US Legal Forms regarding a purchase I made on July 1, 2014 for the amount of $*****. I am not satisfied with the forms I received, and cannot use them. The website states, "100% satisfaction guarantee. If not 100% satisfied, full refund – no hassles". I have attempted to contact the business on 3 occasions, but there are problems with their phone system and 2 of my calls were dropped. I contacted the service center, and the rep was not able to assist me, but took down my information. I am still awaiting a call back.
Desired Settlement: A refund of the $***** purchase on July 1, 2014 for order number *******.
Business Response: A refund was issued on 7/28/14 and we called customer to tell him about same; there was no answer so we left a message informing him of refund. We tried again to contact customer on 7/30/14 in order to discuss his order and to make sure he got our other message regarding refund. We have called customer at both numbers he left on his order. There has been no response from customer. However, no problem, just wanted to make sure customer was satisfied. Let me know if you need further information. Thanks.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Read Complaint Details
Complaint: January 30, 2014 I was online and was going to purchase a document for default judgment. My computer quit working and the form was not received. I called their listed phone number, and told them to cancel the $**** purchase immediately. the representative told me customer service would contact me in the next 24 hours to credit my card. They never called me back, and the $**** was charged to my credit card anyway. I was in management most of my life, worked very hard, and due to a severe disability am left in a wheelchair permanently. Money is hard to come by when living on SSDI and supporting daughter and granddaughter I had to move in to help me.
Desired Settlement: I would appreciate the $**** returned to my credit card as promised with an apology. Thank you so much for your help. The drop box above will no open.
We contacted the customer and explained to the customer that this probably was a result of a storm we had at that time and had phone issues and we did not get the message that she had called. However, we feel that is not really an excuse as she said she had called and talked to someone. We issued a refund on 3/19/14 and issued a verbal apology to the customer.
Let me know if you need further information. Thank you.
Read Complaint Details
Complaint: I ordered forms from the company to be delivered electronically. I never received them, and when I asked for help, the service representative insisted that they had been sent without even offering any kind of apology. At that point, I asked for my money to be refunded. I received a response which indicated that the refund had been processed, but after 5 days there has been no return back to my bank account. The representative from the company told me that the electronic refund had been sent, but they could not control when it would be returned to my account. I find it incredibly ironic that they can get money OUT of my bank account almost instantaneously, but cannot refund money on a timely basis.
Desired Settlement: I never received their product and would like the funds that were taken out of my account for the non-existent product returned. A sincere apology would be nice as well. Considering that this company comes highly recommended by Dave Ramsey, I am extremely disappointed with the absolute lack of concern for a customer who has a problem. If my experience is typical, I find it surprising that there have not been many more complaints and am surprised at the A+ rating on BBB.
Business Response: The refund was processed on 5/2/2013 on our system. When it leaves our system, it usually takes 5-7 days or less to show up on the customer's account. That is how the electronic payment systems work. The customer should have already received refund.
|6/30/2012||Problems with Product/Service|