BBB Accredited Business since

DeLuca's Landscaping & Irrigation

Phone: (228) 875-0390 Fax: (228) 875-1070 3514 Bienville Blvd, Ocean Springs, MS 39564 http://www.delucaslandscaping.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that DeLuca's Landscaping & Irrigation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for DeLuca's Landscaping & Irrigation include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on DeLuca's Landscaping & Irrigation
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 22, 2006 Business started: 01/01/1983 in MS Business incorporated 03/09/2000 in MS
Type of Entity

Corporation

Business Management
Mr. Doug DeLuca, President Ms. Lori DeLuca LaCap, Vice President
Contact Information
Principal: Mr. Doug DeLuca, President
Customer Contact: Ms. Lori DeLuca LaCap, Vice President
Business Category

LANDSCAPE CONTRACTORS IRRIGATION SYSTEMS & EQUIPMENT

Alternate Business Names
DeLuca's Nursery, Inc.

Additional Locations

  • 3514 Bienville Blvd

    Ocean Springs, MS 39564

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/11/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Pavestone deck put in on back of the house. Have had numerous problems with grout peeling and coming up between stone.The deck still appears to be settling and becoming uneven also. DeLucas have been out several times already and the problem is still occurring. **** DeLuca shows little concern in correctly fixing the problem or responding to or showing up for scheduled appts since things are paid in full by us. Ms. *** at his office is the only person that has shown any regard or concern for our situation.

Desired Settlement: To get them out here for starters! At this point the deck needs serious work in my opinion up to possibly a full scale relaying due to settling and grout issues. The problems keep getting worse the more time passes.

Business Response: The paver patio (deck) was settling in an approximately 8'x8' circular concave pattern suggestive of a sink hole.  Because of the shape, it was most likely due to a stump having been removed and subsequent decomposition of organic material.  Mr. ** ****, Owner, visited the customer on 9/24/15, and discussed the issue again.  The same day, we began removing pavers in the affected area and took action to prevent further erosion.  Reinstallation of the pavers was delayed until 9/30/15 due to heavy rainfall on 9/27/15. Once the pavers have set, the patio will be sealed.  We trust these measures will resolve the issue and restore the integrity and appearance of the deck to the customer's complete satisfaction.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on DeLuca's Landscaping & Irrigation
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)