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In Mississippi

BBB Accredited Business since

Kirkland Development, Inc.

Phone: (601) 982-7381 Fax: (601) 982-9454 605 Steed Rd, Ridgeland, MS 39157

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Kirkland Development, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Kirkland Development, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Additional Information

BBB file opened: June 18, 2003 Business started: 08/28/1991 in MS Business incorporated: 08/28/1991 in MS

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Mississippi State Board of Contractors
P. O. Box 320279, Jackson MS 39232-0279
Phone Number: (601) 354-6161
The license number is 00180.

Type of Entity


Business Management
Ms. Paula King, Administrative Assistant
Contact Information
Customer Contact: Ms. Paula King, Administrative Assistant
Principal: Mr. Bruce C. Kirkland, President
Business Category


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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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Complaint Detail(s)

5/8/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Purchased a new construction home, August 30, 2013. The home is still under warranty and I have trying to resolve some issues that have occurred since moving in with the builder. My first initial attempt to contact the builder was in February 2014. Then in March 2014, I mailed certified letter and called twice. In the email and certified letter, I attached pictures. I have yet to receive a response. This morning I noticed I had a leak in the roof.

Desired Settlement: As stated in the homeowner handbook, it is the builder's responsibility to fix certain issues. Some issues include (1) roof leak in master bedroom (2) entry garage door needs adjusting (3) master bedroom toilet is not secure/rocks when you sit on it (4) paint peeling off wall in hallway bathroom (5) sink in hallway bathroom is not secure/porcelain breakage (6) stopper in tub keeps coming off/repaired and replaced several times (7) crown molding on ceiling is coming apart (8)master bathroom countertop is cracked all the way across bottom of mirror (9)defect in wall in master bathroom (10) cracks in ceiling in utility room (11) paint falling off on ceiling in master bedroom (12) closet door in bedroom will not close and (13) garage door keeps coming off track (contacted repairman to fix on 4/14/14)

Business Response: This is ***** ********** with Kirkland Development Inc., my phone number is 601-********. I gave Ms. ***** a complete list of every single person that did work on her home. She used the list to schedule the final touches on her punch list last fall. I thought that I was very clear that she could call any sub-contractor if she had any problems with anything during her one year warranty period.  I am very sorry that there was some confusion, but I have contacted her directly and what has not been taken care of will be completed  Monday the 28th of April. She has scheduled everyone for that day and she says she has talked to each contractor. Her schedule does not let her meet during the business day with people and it has been very difficult to enter her home to complete everything. I also told her that if she has any more problems or if everything is not done Monday to please let me know. It is important that she text me or leave a message if she does not reach me.  I am sorry that this happened and she felt she needed to file a complaint, but I will take care of everything and make her happy.

thank you,
***** **********
Kirkland Development Inc.
Vice President

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/9/2013 Advertising/Sales Issues
7/17/2012 Problems with Product/Service