Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Magnolia Federal Credit Union has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Magnolia Federal Credit Union

      240 Briarwood Dr Jackson, MS 39206-3027

    • Magnolia Federal Credit Union

      2847 Lakeland Dr Flowood, MS 39232-8858

    • Magnolia Federal Credit Union

      1500 E Woodrow Wilson Ave Va Medical Center Branch Jackson, MS 39216-5116

    • Magnolia Federal Credit Union

      1770 Highway 51 Madison, MS 39110-5019

    Business ProfileforMagnolia Federal Credit Union

    Credit Union
    Multi Location Business

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Magnolia Federal Credit Union has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Magnolia Federal Credit Union

        240 Briarwood Dr Jackson, MS 39206-3027

      • Magnolia Federal Credit Union

        2847 Lakeland Dr Flowood, MS 39232-8858

      • Magnolia Federal Credit Union

        1500 E Woodrow Wilson Ave Va Medical Center Branch Jackson, MS 39216-5116

      • Magnolia Federal Credit Union

        1770 Highway 51 Madison, MS 39110-5019

      Location of This Business
      240 Briarwood Dr, Jackson, MS 39206-3027
      BBB File Opened:
      11/21/2011
      Years in Business:
      89
      Business Started:
      1/1/1935
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 224 for this business, issued by National Credit Union Administration

      These agencies may include:

      National Credit Union Administration

      1775 Duke Street

      Alexandria VA 22314

      (703) 518-6300

      http://www.ncua.gov

      BBB records show a license number of 472251 for this business, issued by Mississippi Department of Banking and Consumer Finance. The expiration date of this license is 12/31/2024.

      These agencies may include:

      Mississippi Department of Banking and Consumer Finance

      P.O. Drawer 23729

      Jackson MS 39225-3729

      (601) 359-1031

      Business Management
      • Mr. Aaron Coffey, Vice President of Compliance
      • Mr. Michael Waylett, CEO
      • Ms. Christina Perry
      Contact Information

      Principal

      • Mr. Aaron Coffey, Vice President of Compliance
      • Mr. Michael Waylett, CEO

      Customer Contact

      • Mr. Aaron Coffey, Vice President of Compliance
      • Ms. Christina Perry
      Additional Contact Information

      Fax Numbers

      • (601) 977-8320
        Primary Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      8 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      12/07/2023

      Complaint Type:
      Billing Issues
      Status:
      Answered
      I financed a vehicle at a higher interest and set up a refinanced and Magnolia Federal Credit Union had errors on account me paying up and Repoed my car twice after having a tire blow out and not paying my insurance claims and double charged me on insurance acting like I didn't have full coverage insurance charging me their bank 80 dollars extra charge plus 140 with Farm Bureau they tricked me into taking their insurance and now I don't have a vehicle covered under insurance I want an investigation and see if they had warranty train on my car from beginning like explained and I need answers because I had to walk to work and I feel like I was sold a damage vehicle with electrical wiring after i did inspectuon at Firestone and they covered their warranty train and i need someone to take a look at my account and see im not behind im up i paid over 6,000 and they have my car set as repoed on same occurrences that stops me from working that i suspect a set up to drive a fire damaging car!;!! I pulled over many times smelling smoke under the hood and if my car is totaled I want all my money plus my deposit back from driving a car scared of catching a fire!!!! My God been by my side coping with me in this matter and he is showing what people doing to me under car and fire that could lead someone in a law suit deal and leaves me with nothing paying full coverage on insurance I was warned that the business makes a policy write off deal and targets me leaving me burden need someone to contact me soon my !!! I had a Ford mustang catch a fire delivering a baby and I take this serious with same games planning I suspect people watching me knowing what kind of car I like set up with wiring problems or electrical im taking this serious give me a call
      Read More

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Angela S

      5 stars

      10/23/2023

      I have had a wonderful experience with Magnolia for 4 years now. The app is so easy and helpful and I can do almost every transaction and change I need to make on it. Calling in and getting a local person is wonderful too. Never had a problem or had to wait at a branch. Prior to ending shared branching lines were long and people in line were rude. I'm glad they changed to only serving their own members. Banking regulations post 9/11 changed the whole banking world and Magnolia adapted much better than others who require a pin code that no one knows etc.

      Local BBB

      BBB Serving Mississippi

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.