Business ProfileforC Spire

They do not deserve any stars. Heartless, Evil and Mean. Best be described as a fly by night operation. I was told that the only way that my mother whom has just broken her hip could get the transfer PIN number to transfer her cellphone number is that she had to go to the store in McComb Mississippi to get it. The pin could not be sent to her cellphone because it quit working the night she fell and broke her hip. When we reached the store a Rep agreed to come to the car to verify her identity, because of her injury and condition. Once we reentered the store, he told me that only the manager could process the request. The manager would not except the Rep’s verification and she walked to car to verify and then per my mother’s request for the account number and the transfer PIN number, the manager walked back in the store and I also went in, but upon the manager’s return from the back, she would not give me the information and walked out and handed it to my mother. After we left, I looked at the card and only the account number was provided and not the transfer PIN number. Apparently ten minutes later I returned to the store and asked for the manager and the Reps told me that she had left for the day was gone for a week. I called corporate office number and they were as bad or worse. I was told several different policy’s procedures for the process of obtaining the transfer PIN number and all were wrong. They do not know what they are doing. I spent half a day trying to resolve the issue for my mother. I am a Retired Army Veteran with over 31 years of total service. This is no way to treat customers. I have no doubt that the manager felled to provide the transfer PIN number, that my mother, with a broken hip, personally requested, on purpose for what ever reason and then conveniently disappeared.