BBB Accredited Business since

Community Bank of Mississippi

Additional Locations

Phone: (601) 469-1611 Fax: (601) 469-2201 View Additional Phone Numbers 1255 W Government St, Brandon, MS 39042 http://www.communitybank.net


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Community Bank of Mississippi meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Community Bank of Mississippi include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Community Bank of Mississippi
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 02, 1996 Business started: 01/01/1905 in MS Business incorporated 10/06/1904 in MS
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Mississippi Department of Banking and Consumer Finance
P.O. Drawer 23729, Jackson MS 39225-3729
Phone Number: (601) 359-1031

Type of Entity

Corporation

Business Management
Mr. Timothy P. Gray, CFO Mr. Greg Moore, CEO Mr. Freddie Bagley, President/CEO Mr. Thomas W. Colbert, Chairman Mr. Charles W. Nicholson Jr., COO Tony Sims
Contact Information
Principal: Mr. Timothy P. Gray, CFO
Principal: Mr. Greg Moore, CEO
Business Category

BANKS


Additional Locations

  • 1255 W Government St

    Brandon, MS 39042 (601) 825-4323

  • 140 E Metro Dr

    Flowood, MS 39232 (601) 919-4200

  • 1665 Lakeland Dr

    Jackson, MS 39216 (601) 321-1530

  • 212 Mimosa Dr

    Raleigh, MS 39153 (601) 782-4222

  • 2441 Old Brandon Rd

    Pearl, MS 39208 (601) 939-7979

  • 323 E Third St

    Forest, MS 39074 (601) 469-1611

  • 6158 Old Canton Rd

    Jackson, MS 39211 (601) 978-3322

  • 998 Highway 51

    Madison, MS 39110

  • PO Box 59

    Forest, MS 39074

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/6/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have the big money checking account with community bank, it carries special interest ratio of 0.99% if I use my debit card 12 times per month, one on-line bill pay and one direct deposit in one month ( calendar month). I did all that in April, but did not receive the 0.99% interest. I contacted them was told the statement date is from 4/1/16 to 5/1/16, but they don't count the debit card purchase I made at 4/29-4/30, which is within the billing periods.

Desired Settlement: I met all the requirement for that interest ratio, unless they change to it to use it 12 times from first of month to 28 of the month.

Business Response:

Mr. *** has a "Big Money" checking account product with Community Bank which pays a higher interest rate on funds if eligibility requirements are met.  One of the requirements is that the customer make 12 "posted" debit card transactions per statement cycle.  If any of the eligibility requirements are not met, the rate reverts back to the default rate.  Mr. ***'s 12th debit card transaction was conducted on April 30, 2016, which was on a Saturday, and did not post until the following business day which was outside of the statement cycle.  Based on the Truth-in-Savings disclosure provided to Mr. *** at the time of account opening, the referenced transaction on April 30th did not fall within the statement cycle and therefore did not prompt our computer system to pay the higher interest rate.  Although Mr. ***'s account did not meet the requirement as outlined in our Truth-in-Savings disclosure, we always want to strive for exceptional customer service and will pay Mr. *** the higher interest rate for the month of April as a measure of good will.  We will manually calculate the difference in interest based on the higher interest rate and will deposit into Mr. ***'s account and will mail him a copy of the Truth-in-Savings disclosure for his future reference.  T***k you for bringing this matter to our attention.  We are more t*** happy to accommodate our customer in this matter.  If additional information is needed in reference to this complaint, you may contact ***** ******** at 601-********.  T***k you again for allowing us to clarify the requirements of the account with our customer.

 

 

 


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Community Bank of Mississippi
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)