BBB Accredited Business sinceAdditional Locations
BBB Business Reviews may not be reproduced for sales or promotional purposes.
As Jackson, Mississippi's oldest air conditioning company, Dent Air Conditioning has been a family-owned and family-operated enterprise since 1954. We expanded in 2000 to include an Electrical Department and again in 2007 to add a Plumbing Division. With almost 60 successful years in the business, we've gained the long-term experience and expertise to deliver exceptional HVAC services. The Dent Air Conditioning company staff consists of seasoned professionals with years of NATE-Certified training and hands-on experience that includes everything from heater and air conditioner repair to HVAC product installations. At Dent Air Conditioning, we're licensed and qualified to do it all. From simple residential air conditioner repair to complex HVAC installations for new construction, our comprehensive service roster of HVAC specialists, electricians and plumbers allows us to take on multifaceted residential and commercial jobs. With other HVAC companies, you have to outsource for electrical and plumbing services. Because Dent Air Conditioning offers all three trades, we can provide everything from air conditioner repair to boiler installation, simplifying many projects.
•Air conditioner repair, replacement and new installation
•Heater repair, replacement and new installation
•Indoor air solutions
•Electrical and plumbing services
•Hot water heaters
•All equipment makes and models
•Whole House Water Filtration System
Request a Quote
A BBB Accredited Business since
BBB has determined that Dent Air Conditioning Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Mississippi State Board of Contractors
P. O. Box 320279, Jackson MS 39232-0279
Phone Number: (601) 354-6161
The number is 17563-MC.
Type of Entity
Business ManagementMr. Thomas N. Dent Jr., President Ms. Pam Allen, Vendor Relations/Manager
AIR CONDITIONING & HEATING CONTRACTORS - COMMERCIAL ALTERNATORS & GENERATORS - RETAIL WATER HEATERS - DEALERS WATER HEATER - TANKLESS WATER FILTRATION & PURIFICATION EQUIPMENT AIR BALANCING AIR CONDITIONING CONTRACTORS & SYSTEMS CONTRACTORS - ELECTRICAL PLUMBING CONTRACTORS WATER HEATERS - REPAIRING HEATING & AIR CONDITIONING AIR CONDITIONING & HEATING CONTRACTORS - RESIDENTIAL
Products & Services
Dent Air Conditioning Company sells the following brand(s): Bradford White, Carrier, Chief, Generac, Rinnai
Method(s) of PaymentCash
200 Sheppard Rd
Jackson, MS 39206 Directions
PO Box 4461
Jackson, MS 39296
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Email Addresses
- - eQuote
- - Sales
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Dent Air was contracted by me with authorization to replace my water heater to be paid by home warranty company with the non-covered charges as my expense. On 11/18/15, the company plumber, **** arrived to my residence to install the new water heater. Which I had problems with his service as he arrived at my home demanding that I pay my non-covered charges first before any services was rendered, he stated the office told him to collect.. I gave **** my credit card and called Dent Air at 9:48 a.m. to speak with a manager there. I spoke with Mr. ***** ****. I asked him about do they collect first before they render services and he told me no, they collect after services has been done., I told Mr. **** that his plumber stated that his staff told him to collect my money before he render services. Mr. **** stated he know nothing about that and I asked him to look into the matter because it was offensive to me as being a client and to give me a call back about the status of this matter. Dent's plumber showed up at my residence with a gun visible in Dents service vehicle. I called Dents office again to complain and ***** **** was out so I talked with ****, a manager there at 11:57 a.m.. He stated he know nothing about this and took a message for ***** **** to handle my concerns. Mr. ` ***** **** at 1:47 p.m. as he stated that they don't have a problem with their techs having guns with them, but I stated that I do as a person client and a person that works in an entity of law enforcement. **** completed the replacement of my water heater, but I still had billing concerns with Dent Air and 2-10 warranty about being charged for expansion tank that wasn't installed but charged for. At 5:46 a.m. on 11/19/15, my husband and I woke up to water on our kitchen floor, the ceiling had water dripping from it. I made an immediate call to Dent Air 24/hr service at 601.******** and 601.********, where I left messages stating water on my kitchen floor from my attic and kitchen ceiling. I received a call from **** at 7:58 a.m. that **** was coming back out to my house. **** arrived and stated he was sorry and went up in the attic to fix the leak, but the leak wasn't the major issue. While **** replaced my water heater on 11/18/15, he knocked a hose out of a drain from my furnace. We showed **** what happen, he went back in the attic where he stated that he fixed the problem and removed the insulation for the water collected there could dry. He tole me husband first that he was so sorry for the inconveniences and he would personally handle this matter on his own. He stated that he would personally come and paint our ceiling and not to involve the company. I entered the kitchen where **** was talking to my husband and he apologized to me as well for all of the problems caused and he will come back out in a couple of days to fix the ceiling water damage problem. **** never showed and on 11/23/15, I called Dent Air requesting an itemized statement for charges rendered for services from Mr. ***** **** as well as advised him about the water damage to my ceiling that his plumber **** promised to repair. Mr. **** stated that nothing was reported to him about any damages and he would have the problem looked into. On 11/24/15 at 10:53 a.m., received a voicemail from Dent Air from a ****** to call her. I called ****** back as she stated that ***** wanted her to look into my ceiling claim and she talked with **** about it and he denied everything. I told ****** the conversation that my husband and I had with ****. He didn't want them to know. The brown water ****s in my ceiling is an eye sore and it is causing me not to showcase my home as it has been on the ****et to sell since August and for the holidays gatherings. I told ****** that their company need to come up with a solution to this problem as **** is an employee of theirs and has caused additional damage to my home from him servicing my home. ****** stated for me to contact my insurance and file I claim and I told her no. Then, she stated she would refer my concerns to *****. As on 12/9/15, I still haven't heard from Dent Air. I have pictures of the water damage take at 5:45 a.m. on 11/19/15. I have pictures of my ceiling taken before any repairs and my home has been shown before any repairs were made with no ceiling water damages.
Desired Settlement: I am requesting Dent Air to repair my ceiling water damage or any other compensation as soon as possible before the end of December 2015, as I have taken my home off for showing which is causing me additional monetary damages for my home because it can't be shown to buyers.
Dent has visited the site and talked to the Ms ****** and agreed to patch/repair her ceiling as requested.
|2/18/2014||Problems with Product/Service|