How to Calm an Angry Customer: Conflict Management Training
June 25, 2014   11:30 AM - 1:00 PM

BBB Focus Luncheon Series

By Ryan Luecke, BBB

Last year, your Better Business Bureau processed over 24,000 complaints – in doing so we really worked on developing our conflict resolution skills and now we want to share those skills with you – our Accredited Businesses! If you would like to work on developing your active listening skills, telephone techniques, providing quality customer service, and the complex skill of diffusing anger – then we have the presentation for you!  

$15 per person - Accredited Businesses
$10 per person - Live Broadcast


11:30am Lunch & Networking
11:40am - 1:00pm Presentation

Register online:

Think Mutual Bank
4245 Johnny Cake Ridge Rd
Eagan, MN 55122

Thank You
A special thank you to Think Mutual Bank for sponsoring this event

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4245 Johnny Cake Ridge Rd
Eagan, MN 55122
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