The Better Business Bureau provides free Business Reviews on both BBB Accredited Businesses and Non-Accredited Businesses. However, there are advantages to choosing to work with Accredited Businesses when you’re ready to start a project, have repairs performed or make a purchase.
If a business has been accredited by the BBB, it means the BBB has determined that they meet accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. Candidates for BBB Accreditation are vetted carefully. Our rules stipulate that before becoming accredited, businesses must first: be registered with their Secretary of State; have any necessary licensure; be free of any patterns of complaints or government actions – or unanswered/unresolved complaints with the BBB; and have been in operation more than one year.
How can you find BBB Accredited Businesses? The best way is through our Online Directory of Accredited Businesses, where you can search for reliable businesses by name or by industry. You may also see the BBB seal on company websites or marketing materials.
Though we monitor our marketplace closely, it’s not unheard of for companies who aren’t BBB Accredited to use our seal illicitly. They know the BBB has earned a high level of trust among the public and they know a majority of people prefer to work with Accredited Businesses if given the choice. To avoid these shady players, it’s always worth taking the time to verify BBB Accreditation by clicking on those seals or researching company backgrounds at bbb.org. When you click on a BBB logo on a company’s website, it should take you directly to their BBB Business Review. If it doesn’t, you’ll definitely want to research the company further.
The BBB also offers a program called Request a Quote, which gives consumers a convenient way to get multiple estimates from Accredited Businesses in their area in one simple step.
Accreditation is voluntary, and businesses are under no obligation to seek BBB Accreditation. Accredited Businesses must agree to abide by the principles of the BBB. The investment these companies make help us offer most of our services and programs free of charge to the public.