BBB Business Review
BBB Accredited Business since 11/12/2012
TC Distributing, LLC
Phone: (507) 381-1657Fax: (507) 947-306246209 Shady Ridge Ln, Nicollet, MN 56074-4001 Send email to TC Distributing, LLC
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A BBB Accredited Business since 11/12/2012
BBB has determined that TC Distributing, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised TC Distributing, LLC's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||1|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||1|
Complaint Breakdown by Resolution
|08/15/2012||Problems with Product / Service | Read Complaint Details|
Complaint: After being sent the wrong product (their mistake), I returned the product and naturally expected a full refund. Imagine my surprise when the refund check arrived, MINUS shipping costs and a 20% restocking fee. I know this is their "policy", but it shouldn't absolve them of any responsibility in shipping the correct product. (If it is, I'm in the wrong business! I'm surprised TC Distributing doesn't ship EVERYONE the wrong product, just to make a 20% margin!).Their "Policy" notwithstanding, errors do occur, but when the error is on the shipping side, it should be considered a standard 'cost of doing business'. The customer should not be penalized for TC Distributing's mistakes. I'm not going to mention the extra time, effort, and $9.22 in mailing costs to return their mistake - I'll take that on the chin.Bottom line - I would highly suggest that everyone refrain from doing business with TC Distributing until they realign their policies.
Business' Initial Response
Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
Wholesalers & Distributors
Type of Entity
Limited Liability Corporation
Contact InformationPrincipal: Troy Hewitt (Owner) Cindy Hewitt (CEO)
Wholesalers & Distributors
Products & Services
According to information supplied by the company, TC Distributing offers replacement parts for outdoor hobbies.
BBB Program ParticipationThis company has agreed to use special procedures including arbitration, if necessary, to resolve disputes through their participation in the following programs: BBB Identification, BBBOnLine.
If you choose to do business with TC Distributing, LLC, please let them know that you contacted BBB for a Business Review.
Map & Directions
Map & Directions
Address for TC Distributing, LLC
46209 Shady Ridge Ln
Nicollet, MN 56074-4001
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Minnesota and North Dakota. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*TC Distributing, LLC is in this range.
Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 10 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Wholesalers & Distributors
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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