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This Business is not BBB Accredited

Home & Energy Solutions, LLC

Phone: (952) 358-1480Fax: (952) 487-4507113 4th St SW, New PragueMN 56071-1621 Send email to Home & Energy Solutions, LLC View Additional Web Addresses

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BBB Accreditation

Home & Energy Solutions, LLC is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Home & Energy Solutions, LLC's rating include:

  • Length of time business has been operating.

Factors that raised Home & Energy Solutions, LLC's rating include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Home & Energy Solutions, LLC

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
04/01/2013Problems with Product / Service | Read Complaint Details
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Complaint
Our service complaints have not been addressed- broken window installed, no caulking after install, & no final paid invoice was given when requested.
Windows were installed on November 20th, 2012. One window was installed with broken glass and another with a torn screen. We were told these would be replaced under warranty. To date the warranty company has yet to have this completed and have cancelled this work with us twice the day it was scheduled. Additionally, upon the date of installation, windows were not caulked and we were told the installers would return to do this. We have called the business numerous times without response to have this work completed. Also the remaining balance was paid in full on the day of install and we have not received a receipt for this payment as requested. Business website notes 100% satisfaction guarantee, that level of customer satisfaction has certainly not been met for us.

Desired Settlement
Broken window fixed, screen replaced, windows caulked, and a invoice showing that we have paid in full for services.

Business' Initial Response
*********,

My guys have been working in Fairmont, MN and the job has taken a lot longer to complete than we thought. They thought they might finish today. If they do I will have someone go there tomorrow. If not, it will be Friday.

Thanks, ****

Consumer's Final Response
Nothing has yet to be done to fix the numerous issues that we have had with this company. The issues have been ongoing since November and I see this as a waste of time since the owner has no intent on completing the work. I would just hope that others do not waste their time or money with this company, there are many other local businesses to choose from. I consider this case closed as there is not any attempt made by the owner to resolve the complaint.

Business' Final Response
Caulking has been taken care of.

****

Industry Comparison| Chart

Weatherization, Energy Management & Conservation Consultant, Energy Audits, Energy Conservation Products & Services, Windows, Blinds, Insulation Materials, Windows - Installation & Service, Weather Stripping, Siding Contractors, Contractor - Insulation

Additional Information

top
BBB file opened: 05/10/2011Business started: 10/18/2010
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Construction Codes and Licensing Division
443 Lafayette Rd N
Saint Paul, MN55155-4344
(651) 284-5012
http://www.doli.state.mn.us

Minnesota Department of Labor and Industry
443 Lafayette Rd N
Saint Paul, MN55155-4344
(651) 284-5005
http://www.dli.mn.gov

Type of Entity

Limited Liability Company

Contact Information
Principal: Jim McGannon (owner)
Business Category

Weatherization, Energy Management & Conservation Consultant, Energy Audits, Energy Conservation Products & Services, Windows, Blinds, Insulation Materials, Windows - Installation & Service, Weather Stripping, Siding Contractors, Contractor - Insulation

Products & Services

According to the information provided by Home & Energy Solutions, this company offers home evaluations of energy usage. Evaluates windows, siding,insulation, and electrical monitoring.

Industry Tips
Storm Damage Repair/Restoration
Attic Radiant Barriers

If you choose to do business with Home & Energy Solutions, LLC, please let them know that you contacted BBB for a Business Review.

Map & Directions

Map & Directions

Address for Home & Energy Solutions, LLC

113 4th St SW

New Prague, MN 56071-1621

To | From

LocationsX

1 Locations

  • 113 4th St SW 

    New Prague, MN 56071-1621(952) 358-1480

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Minnesota and North Dakota. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Home & Energy Solutions, LLC is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Web Addresses

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Additional Email Addresses

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 10 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.