Basement transite heating vents had water in it during April, 2013 and again in 2014. I was sold a system to stop the problem of the water coming in.
April, 2013 I saw that I had "a lot" of water accumulating in the 3 basement floor heating ducts. I used a wet vac to get as much water out of the ducts but it kept filling in. I contacted a builder, a furnace heating tech, went on line in order to get as much info that I could to get the problem fixed. I went to the yellow pgs and there were only four waterproofing contracters listed in the Frontier telephone book. The only one who would come out was 'Complete Basement Systems.' The other one who called was booked solid and couldn't send anyone. ***** ******, from Complete Basement System, came to my home. (I do not remember the date that he came.) I showed him my problem of the water in the basement heating ducts and that I was having to manually use a wet vac to drain the water. Mr. ****** proceeded to show me how their products would work in order to fix my problem. He also explained that they had a patented drain tile, different types of sump pumps, etc. and that the warranty was transferrable as I had hoped to put my house on the market. I told him that I would have to disclose the water problem and how it was fixed. He told me that the existing sump pump was probably taking care of the water for the front of the house and since the basement ducts were located in the back of the house, I would need drain tile alone the back of the house and part of one side of the house and going into the utility room. He said that typically they would do the whole perimeter of the house but I could not afford it. On June 19, 2013 (check #6050) I paid a downpayment of $******** for 52 ft. of WaterGuard drain tile, SuperSump, IceGuard, LawnScape Outlet, 40 ft. of Extra LawnScape, 2 sq.ft. of SprayFoam 2", sump pump back up generator, a Demo(SF), a Permit which was not done because I contacted Lakeville and was told that the most recent permit pulled was during year 2008. He gave me a discount but I do not remember what the amount was. The remaining balance of $***** was due upon completion of work.
The work was scheduled for August 12, 2013. I was happy when it was completed but unsure if it would hold up to Mr. ****** promises. We did not have excessive wet weather until April, 2014 when I again saw water in the heating ducts. I contacted Complete Basement System right away. A few days later, on April 27, 2014 Mr. ****** came to my home at approx. 12:15 pm. He looked at one vent and he looked at the sump pump. He asked if the alarm went off and looked at a blue ball floating in the well. He said that the drain system was working as it should be. He was unsure of why there was water in the ducts and suggested that their service technician come out with a $2,000 camera in order to pinpoint the problem because I was starting to argue with him. I told him that if the ducts were damaged due to the concrete being poured over the tile and ducts, that it should be fixed by them. I told him that I had to replace the patio door due to the new concrete pushing the door frame outwards so that it could not be used. He said that we should wait to see what the technician says. Mr. ***** thought that the heating ducts were defective and not his system. On April 28th at approx. 11:06 am, Mr. ****** called to say that the heating ducts were defective and basically it was now my problem. I told him that I would not have installed the system if I knew that my basement would not stay dry. He said that my floor was dry and that my situation was very unusual. I told him whether it was 1 or several inches, water ws still an issue. Again he said his system is working as it should be. He suggested re-routing the heating system and sealing the floor ducts with cement. I asked that the tech still come out to verify that the ducts are defective. He said that he would schedule an appt. Shortly afterwards, he called to say that he talked to the owner and a svc tech would not be sent out and the ducts were my problem.
I want a dry basement.
Upon the initial inspection completed by ***** ****** in June 2013, it was visible to our inspector that water was apparent in an exercise area located in the basement of the home. Our inspector ***** quoted to fix water seepage on the floor. It was apparent to our inspector that the scope of work Complete Basement Systems would do for the homeowner was clear about controlling the ground water from entering the living area in the basement.
Upon the service call in April 2014, our inspector ***** inspected the work completed and noticed that water was in the heating ducts was still visible. Complete Basement Systems warranty states that the product we had installed, WaterGuard will control the ground water entering the basement and prevent water on the floor of the basement. Our product WaterGuard did help lessen the water in the homes heating ducts upon installation.
Overall, our analysis of the installation was that the customer does have a dry basement in the area Complete Basement Systems completed the product install.
I have attached a copy of the warranty for the property in question:
Complete Basement Systems hereby warrants that if water from the walls or floor wall joint passes through the perimeter water control system and onto the basement floor that we will provide the additional labor and materials to fix the leak at no additional charge to the homeowner. Walls must have a proper wall barrier installed to be warranted. This warranty applies to WaterGuard, DryTrak, DrainTrak, and CactusBoard systems, along the specific areas where the system is installed only. Said warranty will be in effect for the lifetime of the structure from the date of installation. This warranty may be transferred to future homeowners provided Complete Basement Systems is notified, in writing, within 30 days of the real estate transfer. The water control system shall not rust, rot or corrode for as long as you own the home. If the entire perimeter of the basement was not treated, then additional work at an additional charge would be necessary to extend the system or treat other areas or other problems not addressed by this work. In addition, pump or power failure is possible, therefore this warranty is not a guarantee of a dry basement, as the scope of this work cannot guarantee that in all circumstances.
This warranty shall not apply to condensation, or any system that has been altered in any way, water vapor transmission, concrete discoloration from capillary action, water squirting out of the walls over the system, or efflorescence (white powder) on concrete. Contractor can not be responsible for peeling paint, water once pumped from the house, dust incidental to system installation, damage to hidden fuel lines or plumbing, or frozen discharge lines without an IceGuard. It is recommended that Complete Basement Systems service the complete system as recommended upon 1st service. Regular services are then required to warranty system. If the warranty lapses for reason of non-service, it can be reinstated with a service call. The cost of such service is not included in this warranty or the original contract price.
Primary AC operated sump pumps and DC back-up pumps are covered under a separate manufacturers warranty, which is 12 months from date of installation. Failure of any pump for any reason is outside the scope of this warranty. Back-up pumps that run off of a battery, if not maintained, or that are called on to run beyond the current life of the battery, can fail. These systems are very much recommended, but cannot be relied upon to work in every situation no matter what. Annual maintenance will avoid most pump problems, and other potential problems.
Homeowner agrees to keep gutters clean, downspouts extended, and run a dehumidifier in the summer to control condensation. Systems that drain to daylight can not be warranted by the contractor if such drain: does not drain enough water, does not drain water from under the floor, clogs, or freezes. While drainage systems clogging or malfunctioning from iron ochre, iron gel or iron bacteria from the soil are rare, the contractor can not be responsible for these situations, and that system will require cleaning, flushing or other service to keep it functioning as necessary for that particular situation. Complete Basement Systems MUST service system within 6 months of installation. It will then be determined, at that time, what service schedule will be required to warranty system. All services done are at the owner's expense.
This warranty does not cover, and the contractor specifically disclaims liability for, water damage to floor coverings, furniture, stored items, finished walls and other objects inside the foundation. Contractor will not be responsible for any damages caused by mold, to include but not be limited to property damage, personal injury, loss of income, emotional distress, death, loss of use, loss of value, and adverse health effects, or any other effects. Homeowner agrees to keep area dry and report any leaks that may be related to our work within 24 hours. This warranty is made in lieu of all other warranties expressed or implied and of all other obligations on contractor's part. There are no other warranties verbal or written.
(The consumer indicated he/she DID NOT accept the response from the business.)
When Mr. ****** came to my home during June,2013, I showed him the water in the heating ducts. The wet vac was present and at that time, I explained to him that I had to manually drain the water via the wet vac. I only discussed the problem with the water in the heating ducts and that I needed to get it fixed. The floor was wet due to me having to carry the wet vac outside to dump the water. I would not have purchased "the system" if Mr. ****** had said that it was warranted for only the surface of the floor.