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      Country
          Country

          Find a Location

          American Waterworks has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • American Waterworks

              1307 Valleyhigh Dr NW Rochester, MN 55901-0213

              BBB Accredited Business
            • American Waterworks

              4119 14th Ave N Fargo, ND 58102-2800

              BBB Accredited Business

            Business ProfileforAmerican Waterworks

            Waterproofing Contractors
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            3.86/5stars

            Average of 29 Customer Reviews

            Customer Complaints

            6 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 5/24/2000

            Years in Business: 36

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            According to the information provided by American Waterworks they offer basement waterproofing and foundation repair solutions.

            Products & Services

            PolyLevel, WaterGuard, CleanSpace, SuperSump pumps

            Business Details

            This is a multi-location business.

            Find a Location

            American Waterworks has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • American Waterworks

                1307 Valleyhigh Dr NW Rochester, MN 55901-0213

                BBB Accredited Business
              • American Waterworks

                4119 14th Ave N Fargo, ND 58102-2800

                BBB Accredited Business
              BBB File Opened:
              8/10/1993
              Years in Business:
              36
              Business Started:
              1/1/1988
              Business Started Locally:
              1/1/1988
              Business Incorporated:
              1/1/1987
              Accredited Since:
              5/24/2000
              Type of Entity:
              Corporation
              Business Management
              • Steve Breland, President
              • Mr. Tom Webbles, Manager
              Contact Information

              Principal

              • Steve Breland, President

              Customer Contact

              • Mr. Tom Webbles, Manager
              Additional Contact Information

              Fax Numbers

              • (507) 356-6021
                Primary Fax

              Phone Numbers

              Customer Complaints

              6 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              12/05/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              Work Date: 10/2/23 ******** was professional, coordinated, and polite.They are a credit to American Waterworks.I wanted 2 squares injected (humus soil had shrunk due to drought, and left space underneath 2 squares under the new front sidewalk) and a block by my side deck lifted and stabilized. The salesman added 4 adjacent blocks in my very new driveway that abutted the sinking block and told me it was necessary. Well, they're level, slope properly and about 3 years old, but if that's what it will take to correct the bad block, OK, you're supposed to know what you are doing. I paid the $262.70 down. I have searched my office. I do NOT have a copy of that P.O.******** did the front squares, then looked at the trouble square and tried to lift it. The lever just went down into the soil and the block would not budge.Dom the ******* decided they couldn't fix that one.The Change Order states "No price adjustment due to it being a minimum bid." WHAT MINIMUM BID?? This is news.I got some class 5 fill and removed my temporary protective fill. Surprise: there's nothing between the bad square and my foundation but my temporary fill. The salesperson had never even pulled the plastic sheet away and looked. Yes, I was with him the entire time he was at my house. When I called him said replied he'd have someone take a look. I put my temporary fill back in place, and it never moved, so no one came and looked. Your charge for filling under two NOT SINKING squares -- stabilizing 35 square feet of slab concrete was billed at $1313.52. I believe you owe me a refund. I was misled by someone who was writing the bottom line, not assessing the work properly.I believe you owe me a refund.
              Read More

              Customer Reviews

              29 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Andrew M

              09/22/2023

              The crew came in and had it done before I knew it really started. They did exactly what I was told they would do by the supervisor. I wish I had made the decision year ago to have the triple safe system put in!

              American Waterworks Response

              09/25/2023

              Thank you, ******! We're so glad that you enjoyed working with our team!

              Local BBB

              BBB of Minnesota and North Dakota

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