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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Culligan Water Conditioning-Bemidji meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Culligan Water Conditioning-Bemidji include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Culligan Water Conditioning-Bemidji
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 30, 2009 Business started: 07/11/1994 Business started locally: 07/11/1994
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
www.sos.state.mn.us
Phone Number: (651) 296-2803

Minnesota Department of Agriculture
625 Robert St N, Saint Paul MN 55155
www.mda.state.mn.us
Phone Number: (651) 201-6000

Type of Entity

Sole Proprietorship

Business Management
Sara Stodgell, General Manager
Contact Information
Principal: Sara Stodgell, General Manager
Business Category

Water Filtration & Purification Equipment Water Softening & Conditioning Equipment Service & Supplies Water Treatment Equipment,Service & Supplies Water Companies - Bottled, Bulk Water - Bottled & Bulk

Alternate Business Names
Culligan Soft Water Services of Bemidji Northcentral Minnesota Water Conditioning Company
Products & Services

According to the information provided by Culligan Soft Water Service Company of Bemidji, this company offers water conditioning and treatment, bottled water and salt delivery service, conditioning equipment, maintenance and installation.


Additional Locations

  • 1400 Neilson Ave SE

    Bemidji, MN 56601 (218) 751-2651 (800) 449-2651

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/6/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: We purchased a "refurbished Culligan Water Treatment System" in May 2011; after numerous calls and $1,000 in charges, it still does not work. In May 2011 we purchased a "refurbished" water conditioning system for use in our business. The system has not worked properly since the vendor installed it. We have had numerous service calls since then and the vendor has never been get the system working properly despite many charges and much wasted time. Response is slow and ineffective.

Desired Settlement: Make the system work, or Replace the system, or Refund our money.

Business Response: Business' Initial Response /* (-10, 9, 2013/08/23) */ Business supplied email: *********@culliganwater.com Use this address for any contact with the Better Business Bureau Business' Final Response /* (-10, 12, 2013/08/27) */ attached correspondence that was sent to ********** I also talked to **** on 8-23-13 he said he would call me back....I have not heard from him...so I am assuming everything is fine. *****


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Culligan Water Conditioning-Bemidji
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)