The products I purchased from this company do not perform in the way I was told they would, in fact they have caused problems with my water and air.
I received a phone call from a person whom I thought was from the St Paul Water Dept. offering a free water analysis. He did not say this was a sales call of any kind. When he arrived on 2/4/12 and said he was from Just Water I did agree to let him test my water due to problems in the past with cloudiness and smell. He brought out all these little bottles and testing drops and by the time he was done ofcourse my water was full of all sorts of chemicals and bacteria. We sat down to discuss my problems First off I needed a Reverse Osmosis Purified Drinking Water System model#C6725 on my kitchen sink. Second and third a Wholehouse Ultra Violet Water Disinfectant System model#CC7801 which would attach to my Entire House Water Refiner Filtration System model#C24505 and finally a Whole House Air Purification System model#CC8901 that combined ultraviolet energy and ozone to purify the air and eliminate odors extremely effective against micro-organisms such as dust mites, mold spores, viruses and bacteria such as Seratia Marcescens, by up to 100%. I questioned the cost $11,400 and laughed in his face he quickly told me that if I would write a letter saying how much I liked these products he would lower the cost down to $8400.00.He said that they do financing through his company which was actually through Aqua Finance. He thought it would be better if I got my cousin who lives with me to put her name on the credit app to because I am disabled and receive only SS. I called her upstairs and we went over everything again. She agreed that if these products do all the things he stated they would be worth getting . He went on to fill out the credit app. himself as well as the Retail Credit Agreement-NY Credit Sales Contract-HI which just gave the description of goods and a price, Notice of Cancellation that gave us 3 days to change our mind and away he went but came back the next day with a re-written credit app by someone in his office and the other part of the app which was not attached to the original stating it was a revolving credit agreement and disclosure statement. We were also told our monthly paymnt was going to be $148.00 at 13% interest but now find out it's 17.99%. I was also told at this time he needed a copy of my deed showing Just Water I owned the home. I called on 2/6 with resevations and Gary came right over with Mike who wore an Eco Water uniform. For 3 hours I sat and questioned why I needed all of this stuff and asked what if I decided I didn't like something and didn't want it, would I be SOL? They just kept asking why I wouldn't like something that improved my health?I caved and on 2/7 the equipment was installed. This was before I was contacted by phone from the finance company to go over the credit app which wasn't approved till 2/13 and also the purchase date. I only received a short letter with my acct# 02-00274182 monthly payments of $210.00 and that my credit report set the terms for the APR which comes out to 22.75% my credit is perfect and this is a sham. I found out this went through Time Investment and not Aqua Finance as well. Less than a month later we were questioning the softness of the water which seemed nonexistant, my skin and hair are still dry cracked scally and brittle. The laundry is hard and stiff.I have environmental and seasonal allergies as well as asthma and have not noticed any difference in the air or orders in my home actually I have more dust than before their product was installed which causes me increased breathing problems. There has also been no change in the odors. I started calling on 3/2 no one called back, my water turned brown on 3/11 on 4/11 I finally spoke with Brandy sent a tech on 4/12 the problem got worse and now there is something growing in my toilet. Left numerous messages to get their products out of my house on 5/30 got a call from Christine saying they can't take it back I own it and even if they did remove them I'd have to pay for them anyway.
My first thoughts were that I just want these products out of my house because this whole thing was nothing but a big scam between Crystal Canyon Water/Just Water/Eco Water Systems. I made 27 phone calls between March 2nd and May 30th, only 2 were ever answered, and the last only because a manager from the finance company told them they had to contact me. That's when I finally spoke with Christine. I told her about the problems I was having and that they actally started within the first month so I wanted them removed. She just kept saying I needed to have someone come out to see what is going on. A tech was out on April 14th and he made things worse, so no, I just want this stuff out.She told me I purchased these products so I own them and they won't take anything back. On April 18th I started to get a toothache and swelling in my gums, by the 20th I had a full blown infection , I went to the dentist, he gave me an antibiotic and referred me to an endodontist for a root canal, he sent me to an oral surgeon who cut open my gums and ran a tube through them, by now the whole inside of my mouth is swollen, including my face, jaw and neck. I went to a different dentist who put me on a stronger antbiotic and pain meds, within 2 days he did a root canal. All my teeth on the bottom are loose from canine to canine and that night I lost the canine that got the root canal as well as the one next to it, so far. I was on antibiotics for a month and a half when I realized maybe it's the brown water I keep brushing with that is causing the antibiotics to be ineffective. Within a week of switching to the filtered water the infection started to clear up. To date I have spent over $1300 and the problem is still not resolved. My dentist said I had the worst infection he has ever seen, and yes, it's a good possibility it was caused from my water. The infection was so bad it actually caused my jaw bone to split and come thru my gums, which is still there today. I will need to have 6 more teeth extracted and then fitted for a lower denture costing approx 3 times what I've already spent. I'm 59 and have never experienced as much pain as I have over the last 9 weeks. That includes childbirth and surgeries. I should feel lucky though, if these dental problems hadn't come up before my total knee surgery on April 26th I might be looking at an above the knee amputation instead of just dentures.At this point I just want them to take back all of their products cancel my contract with Time Investment and refund the payments I made of $420. I have refused to make anymore payments to the finance company and they are threatening to report me to the credit bureau, if they do I also want that retracted, otherwise I will retain an attorney for personal injury and go after them for alot more than $8400.
Business' Initial Response
We have made arrangements to meet with the consumer on Monday July 9th 2012 at 2:30 pm to see if we can get the issue resolved. Thank you!
Just Water- EcoWater- Crystal Canyon
10500 Ideal Ave. S
Cottage Grove, MN 55016