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BBB Business Review

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BBB Accredited Business since

Stauer, LLC

Phone: (800) 859-1843 Fax: (952) 707-7500 View Additional Phone Numbers 14101 Southcross Dr W Ste 1, Burnsville, MN 55337 View Additional Email Addresses http://www.stauer.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Stauer, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Stauer, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 58 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

58 complaints closed with BBB in last 3 years | 23 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 0
Delivery Issues 8
Guarantee/Warranty Issues 12
Problems with Product/Service 33
Total Closed Complaints 58

Customer Reviews Summary Read customer reviews

10 Customer Reviews on Stauer, LLC
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 2
Negative Experience 6
Total Customer Reviews 10

Additional Information

BBB file opened: January 01, 2003 Business started: 05/01/2002 Business started locally: 05/01/2002 Business incorporated 05/01/2002 in MN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
http://www.sos.state.mn.us
Phone Number: (651) 296-2803

Business Management
Amy Wenstrom, CSR Richard Bauer, VP of Marketing Michael Bisceglia, President Dave Menssen, Director of Customer Experience Anthony Morri, Owner/Manager
Contact Information
Principal: Amy Wenstrom, CSR
Business Category

Watches - Dealers Advertising Agencies & Counselors Collectibles Jewelers - Retail Luggage - Retail Optical Goods - Retail

Alternate Business Names
NextTen/Stauer, LLC
Products & Services

According to information supplied by the company, Stauer, LLC offers men's and women's watches, jewelry, eyewear, home accessories, men's and women's apparel, luggage, and coins and collectibles through print media, direct mail, catalog, and E-commerce.


Customer Review Rating plus BBB Rating Summary

Stauer, LLC has received 4.08 out of 5 stars based on 10 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.