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          Stauer, LLC has 1 locations, listed below.

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            • Stauer, LLC

              14101 Southcross Dr W Ste 1 Burnsville, MN 55337-6901

              BBB Accredited Business

            Business ProfileStauer, LLC

            Watch Dealers
            BBB accredited business

            Contact Information

            14101 Southcross Dr W Ste 1

            Burnsville, MN 55337-6901

            Visit Website
            Email this Business
            (888) 333-2012

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            Customer Reviews

            3.04/5

            Average of 82 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            65 complaints closed in last 3 years

            18 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/14/2016

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            According to information supplied by the company, Stauer offers men's and women's watches, jewelry, eyewear, home accessories, men's and women's apparel, luggage, and coins and collectibles through print media, direct mail, catalog, and E-commerce.

            Business Details

            Location of This Business
            14101 Southcross Dr W Ste 1, Burnsville, MN 55337-6901
            Email this Business
            BBB File Opened:
            1/1/2003
            Years in Business:
            21
            Business Started:
            5/1/2002
            Business Started Locally:
            5/1/2002
            Business Incorporated:
            5/1/2002
            Accredited Since:
            1/14/2016
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Nextten/Stauer, LLC
            Business Management
            • Michael Bisceglia, President
            • Amy Wenstrom, CSR
            • Billie Kabir, Customer Service Supervisor
            Contact Information

            Principal

            • Amy Wenstrom, CSR
            • Billie Kabir, Customer Service Supervisor

            Customer Contact

            • Amy Wenstrom, CSR
            • Billie Kabir, Customer Service Supervisor
            Additional Contact Information

            Phone Numbers

            Email Addresses

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            Customer Complaints

            65 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/11/2024

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            W4179590 ordered Jan 28, 2024 My second complaint, the bracelet I ordered over 5 weeks ago is still backordered, the first time I spoke to someone on the phone they said it would be 1-3 weeks, and it would be here for valentines day. Fast forward now we are in March and all I am getting is emails saying "sorry for the delay it will be another 2-4 weeks"?? My order number is W4179590, I receieved a message on my phone from someone who claimed the bracelet would be in within the next week, that week has come and gone. Can you guys please for the love of god send the bracelet I ordered! I understand a few weeks for backorder but are you guys walking it from *****? I do not understand how it has taken so long.
            Read More
            Read 64 More Complaints

            Customer Reviews

            82 Customer Reviews

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            Most Recent Customer Review

            Kathy K

            04/07/2024

            The salesman named Mark calls directly to talk to my mother. They sent my mother at the end of December an item in the hope that she would "like the item and keep it". They also sent a bracelet that was returned. They withdrew the money from her checking account without authorization. AFTER, I asked them in an email, to send a detailed invoice so we would know for sure how much was owed on the bill so we could pay them. Which they would not send because I, her daughter, was not on the account. They then talked her into buying a ring and then withdrew without authorization again, another 209.00 from her checking account for the ring. Never received the refund. I believe they are taking advantage of an elderly person in the hope they will not remember. My mother is 87 years old and has mild dementia. They also asked for a copy of POA which I refuse to give a copy of to these people.
            Read 81 More Customer Reviews

            Local BBB

            BBB of Minnesota and North Dakota

            More Info on Local BBB

            BBB Reports On

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