Complaint I had been referred to AG Blinds/***********. When hiring him, I had stated that excellent service was as important to me as good product. *** had been in communication, came over to suggest window covering and do the detailed measuring, and he put together an order to which I then made adjustments.
On February 5, 2014, *** came over as planned to pick up the deposit. I gave him $2400.00 cash as my 70% down deposit. He was not feeling well, left me a copy of the "order" that he wrote on (re: the deposit), and stated that he would email me a final order copy that night. He did not follow through and email anything.
The order sheet that *** left at my home on 2-5-14 was NOT correct and he acknowledged that. I have left multiple voicemails and have sent multiple emails to *** since that time. My messages started with concern about the inaccuracies and my need to know that an accurate order would be placed. I have never received this confirmation; nor have I ever received any further emails or phone calls from ***. He has simply stopped communicating with me since he received my cash deposit.
Given the 9 days that have passed since I gave him a deposit, and given that he has not returned one message, my trust in him has eroded. Please note that I actually reached him by phone on 2-10-14 and expressed my sincere concern. He stated he would send me an email copy of the order that day and again, has not followed through.
Desired Settlement I have sent him both emails and phone messages stating that I want my order cancelled due to his poor communication and service. Also, that I want my cash deposit returned immediately. He has not returned any messages nor has he returned the deposit.
I hope that you can help resolve this situation. I have let *** know that simply because he will not communicate with me, does not mean this order is to continue. Should you need copies of the emails I have sent to him (and received from him), please advise.
Complaint Shades purchased in Dec,cords too short for transom windows.Finally replaced cords in May and returned shades had hole in material, soiled, shortened. Nine Hunter Douglas Silhouette (3 inch easy rise A40, Parasol 601) shades purchased Dec. 13, 2013 by credit card for $4603.92. Jan. 10 shades installed with 4 transom window cords too short and required stepladder to open/close shade and ************, owner and sales for AG Blinds, said he would replace the cords. I requested final invoice and rebate confirmation. No bill invoice or cords Feb. or March. April 4th *** called wanting to be paid in which credit card information was given at time of order and was informed I was still waiting for cord correction. Call to Hunter Douglas on April 4th and they did not have record of the $450 rebate to me. Hunter Douglas will honor rebate if *** would call and confirm purchase. He picked up the 4 shades with the value of $2210 to make the correction on April 4th. April 7th *** found charge card info and submitted the Dec. purchase amount. April 16 I called Hunter Douglas if *** called to correct the rebate but no call from *** but did honor the rebate. Appt. had been made for April 18th at 1000 but *** did not make the appt. nor call to cancel. Left msg. to *** to reschedule apt to return repaired shades. April 29 recalled *** to make appt. to return shades via his voice mail, no communication from ***. On May 1st email sent trying to get an appt. to return shades. *** did respond and shades rehung when I was at work and husband home. He stated to my husband the ends of the shades had to be broken off to replace the cords. When I came home from work I saw hole in shade and another one soiled. We also noted the shades were shorter. On May 8th we emailed *** again reporting the damage. He did respond back saying to submit photos of damaged shades. May 13th photos emailed to ***. May 20th follow up email from us to *** to check on status. May 23rd email from *** stating he was waiting verification of photos from Hunter Douglas. No further communication from ***. On May 30th, I emailed Hunter Douglas customer service to see if they could help me in this matter. Per their customer service rep, ***********, Hunter Douglas started a case #-******* and requested the phone number for************ at AG Blinds since there wasn't anything in their files about this matter. On June 6th *********** emailed me back stating the company phone number is no longer in service and voice mail is full. I then sent her the further requested information of alternative methods of reaching AG Blinds which is just an email. When I received the invoice on April 4 it is handwritten and no invoice number present.
Desired Settlement I have been so frustrated over the lack of communication and poor business practice of *********** of AG Blinds that I want the 4 upper shades reordered and replaced with correct length of cord (they are now too long). I would like a knowledgeable Hunter Douglas rep to make an appt. with us and help us rectify this problem.
Complaint Ordered Hunter Douglas shade for large window and sent two other large shades for repair May 8. No response to repeated emails,calls and website. Ordered Hunter Douglas Archibella Elan 3/4 Light filtering shade with ultra glide TBB4 Linen C22-953 on 5/8--friday. "***" told me the repairs would be done the next week and the new shade would be in 3 weeks. I gave him nearly $500 as 50% downpayment. After repeated calls, emails and notes on the AG Shutters, website, I get no response, no product and no service. I have sent a letter to the address on my receipt indicating that I have no choice but to contact the police as today's phone voice mail message indicates the box is full. This is the address/phone I have: A.G. Blinds % Shutters ********************* Forest Lake, MN 55025 ************
Desired Settlement I want three Duette shades on my 3 windows immediately! I was upgrading for a family event that is friday!!! If this will not happen, I want my shades returned along with my money immediately so that I can find another vendor asap.
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