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BBB Business Review

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BBB Accredited Business since

Ticket King Minnesota, Inc.

Additional Locations

Phone: (612) 341-4131 Fax: (612) 877-7701 View Additional Phone Numbers 212 Chicago Ave, Minneapolis, MN 55415 http://www.ticketkingonline.com View Additional Web Addresses



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Description

We are the largest ticket broker in the MSP area but also sell thousands of tickets to events nationwide. We buy and sell tickets on the secondary market and specialize in obtaining premium tickets to sporting events, concerts and theatre.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ticket King Minnesota, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Ticket King Minnesota, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 19 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

19 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 2
Delivery Issues 1
Guarantee/Warranty Issues 2
Problems with Product/Service 11
Total Closed Complaints 19

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Ticket King Minnesota, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 19, 1998 Business started: 01/01/1993 Business started locally: 01/01/1993
Type of Entity

Corporation

Business Management
Kris Elder, Customer Service Manager
Contact Information
Principal: Kris Elder, Customer Service Manager
Business Category

Ticket Sales - Events

Refund and Exchange Policy
All sales are final. We are not responsible for lost or stolen tickets, change of venue, date, time, or rainout. No customer initiated refunds, cancellations, or exchanges allowed with the exception of a canceled event. If a concert, sporting, or theater event is cancelled, the customer may select to receive an in-store credit for the total invoice amount less shipping or the face value of the tickets back on their credit card. Tickets must be returned to our offices in order for you to receive a refund. Tickets should be returned via traceable means (e.g. certified mail, FedEx, UPS, etc.), and all requests for refunds must be submitted in writing within 5 business days of the cancelled event. No refunds will be issued for postponed or rescheduled events. For further information, please refer to the policies page of our website.
Service Area
Minnesota, Wisconsin, Iowa, North Dakota, South Dakota, San Diego, North America
Products & Services

Ticket King specializes in obtaining premium tickets to sporting events, concerts and theater. They offer competitive event pricing that is based on the initial face value of the ticket, specific ticket location, and supply and demand for the event.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.