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EVINE Live Inc. (formerly ValueVision Media, Inc) is a digital retailer that operates as Evine, a 24/7 interactive shopping and entertainment experience focusing on new & proprietary products in fashion, jewelry, watches, beauty, home and CE.
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A BBB Accredited Business since
BBB has determined that Evine meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||276|
|Total Closed Complaints||469|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||63|
Type of Entity
Business ManagementLisa Zagorski, Senior Supervisor Laura Elhard, Manager
Television Home Shopping Internet Shopping
Hours of Operation24 hours a day, 7 days a week
Method(s) of Payment
Visa, MasterCard, American Express, Discover, Evine Credit Card, PayPal (online only)
Refund and Exchange Policy
If any item received from Evine does not meet your expectations, you may return or exchange the item within 30 days of when you receive the item. Evine will not issue credit for items that have been altered or damaged.
We offer two return options. You may choose to either return your item for a full refund of the purchase price, less the applicable shipping and handling charges back to your original method of payment; or, you may request an exchange for the same item. You may also reorder the item today and then return your original item for a refund.
- Refunds will be issued to the original method of payment used. Refunds to credit cards are applied immediately upon processing, but may not appear on your billing statement for up to two billing cycles.
- Original shipping and handling charges and the easy return SmartLabel fee are not refundable.
- If you would like to make an exchange, please include the color and/or size you wish to receive.
Exchanges can only be made for items being returned to our Bowling Green, Kentucky locations
With an exchange we will first refund your original order and then place a new order for you based on the information included on the exchange form sent with your return.
- Please allow 5 business days from the day Evine receives your item to see your exchange order under "My Account". If you have an email address on file, you will receive an order confirmation email, as well as a shipping confirmation email so you can easily track the progress of your package.
Complete Return Policy: http://www.evine.com/p/help/returns/evine-returns/#ReturnPolicy
Service AreaAll 50 States
Alternate Business NamesEvine Live, Inc. Formerly ShopNBC ShopHQ ValueVision Media Inc
Products & Services
According to information provided by the business, EVINE LIVE offers a variety of national brands and proprietary products in the categories: jewelry, watches, apparel, health and beauty, home decor, collectibles,consumer electronics and housewares
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview