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BBB Accredited Business since


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Phone: (800) 747-4178 Fax: (952) 943-6133 View Additional Phone Numbers 6740 Shady Oak Rd, Eden Prairie, MN 55344 View Additional Email Addresses View Additional Web Addresses

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EVINE Live Inc. (formerly ValueVision Media, Inc) is a digital retailer that operates as Evine, a 24/7 interactive shopping and entertainment experience focusing on new & proprietary products in fashion, jewelry, watches, beauty, home and CE.

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Evine meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

469 complaints closed with BBB in last 3 years | 206 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 98
Billing/Collection Issues 33
Delivery Issues 25
Guarantee/Warranty Issues 37
Problems with Product/Service 276
Total Closed Complaints 469

Customer Reviews Summary Read customer reviews

63 Customer Reviews on Evine
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 2
Negative Experience 58
Total Customer Reviews 63

Additional Information

BBB file opened: October 16, 1991 Business started: 06/01/1991 in MN Business started locally: 06/01/1991
Type of Entity


Business Management
Lisa Zagorski, Senior Supervisor Laura Elhard, Manager
Contact Information
Principal: Lisa Zagorski, Senior Supervisor
Business Category

Television Home Shopping Internet Shopping

Hours of Operation
24 hours a day, 7 days a week
Method(s) of Payment

Visa, MasterCard, American Express, Discover, Evine Credit Card, PayPal (online only)

Refund and Exchange Policy

If any item received from Evine does not meet your expectations, you may return or exchange the item within 30 days of when you receive the item.  Evine will not issue credit for items that have been altered or damaged.

We offer two return options. You may choose to either return your item for a full refund of the purchase price, less the applicable shipping and handling charges back to your original method of payment; or, you may request an exchange for the same item. You may also reorder the item today and then return your original item for a refund.

-  Refunds will be issued to the original method of payment used. Refunds to credit cards are applied immediately upon processing, but may not appear on your billing statement for up to two billing cycles.

-  Original shipping and handling charges and the easy return SmartLabel fee are not refundable.

-  If you would like to make an exchange, please include the color and/or size you wish to receive.
Exchanges can only be made for items being returned to our Bowling Green, Kentucky locations
With an exchange we will first refund your original order and then place a new order for you based on the information included on the exchange form sent with your return.

-  Please allow 5 business days from the day Evine receives your item to see your exchange order under "My Account". If you have an email address on file, you will receive an order confirmation email, as well as a shipping confirmation email so you can easily track the progress of your package.

Complete Return Policy:

Service Area
All 50 States
Alternate Business Names
Evine Live, Inc. Formerly ShopNBC ShopHQ ValueVision Media Inc
Products & Services

According to information provided by the business, EVINE LIVE offers a variety of national brands and proprietary products in the categories: jewelry, watches, apparel, health and beauty, home decor, collectibles,consumer electronics and housewares

Customer Review Rating plus BBB Rating Summary

Evine has received 3.76 out of 5 stars based on 63 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.