Complaint Twin Cities Recreational after they told us to pay them have not finished the job. They have cancelled many times and still no pool set up. Twin Cites Recreational, LLC was hired to install the liner on our pool along with installing the filters. First day they came out, prepped the pool area and found liner was incorrect. They said advise when liner was in, we did and they came out and installed the liner. They told me to advise once the water is up to a certain line on the pool. Before they left they wanted a check for the total install amount. My mistake, I should of never given it to them. He also added $100 dollars due to me having the incorrect liner. The pool company informed me that was the liner I needed so not really much I could of done but I paid Twin Cities Rec. LLC the additional $100 to total $900.The next day the water line was good so I contacted Twin Cities Recreational, LLC They set a date to come out, that date has come and gone, they set another date up, that day has come and gone. The communication is very poor. At this time no contact for days and he said he would have it done long ago. Again, he asked for a check and I was hoping and thinking I was working with a reputable company and once the check was cashed, communication poor and work not finished to date.
Desired Settlement We are wanting another company to finish the job and a to be reimbursed $500 dollars.
Final Consumer Response After two weeks the contractor came back out and finished the Job. I thank you for all the help you have given. Thanks again
Complaint Defective Pool Heater In June of 2014 we bought a new pool heater from Twin Cities Recreational which included a one year warranty. This was the second heater that we had purchased from them. We used the heater two (2) times during the 2014 summer season. We informed Twin Cities Recreational that the heater was not working in August of 2014. When Twin Cities Recreational came to close the pool in the Fall of 2014, we were told the heater would be addressed in the Spring when they opened up for us. In May 2015, we ordered a new pool liner from Twin Cities Recreational. They installed the new liner on June 5, 2015. They indicated they would take the old pool liner and dispose of it. It is still sitting on our deck. I called the following week asking when they would be coming to fix the heater. They ended up coming out 2 weeks later and indicated there must be a problem with our gas line. I had the gas company out and also had electrical checked to the heater. Both the gas line and electrical are fine. The issue is the heater. The heater has a one year warranty and Twin Cities Recreational knew there was an issue last Fall. We have left messages (about 12) on the owners voice mail and no call has been returned. On Wednesday, July 22, 2015 I left a message indicating I would like a call indicating what the intentions were of Twin Cities Recreational to fix the heater, OR, I wanted my money back and they could come and get the heater. I requested this I be contacted by end of day business on Thursday, July 23, 2015. No response from Twin Cities Recreational.
Filing this complaint is very difficult for us as we have had a relationship with this company since 2007. Not sure what is going on - but we are very frustrated.
Desired Settlement Replace the defective heater or refund us our monies.
Business Response According to a phone call with the business: "we can no longer give you a new heater. Twin Cities Recreational replaced the heater last year from our own expenses which means that the year warranty from the manufacturer no longer applies. The family wasn't charged for this new heater. As for the replaced pool liner, we don't really take old liners, we cut them in to small pieces so that the consumer can throw it away."
Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) The heater was under warranty until June of 2015. We were quoted $450 for the heater. It was on their Quotation #42012652 dated 05/24/2014. The actual amount paid was $491.17 on their service invoice dated 6/3/2014. It was paid with our personal check #17106 dated 6/4/2014. This heater definitely was under warranty when we advised TCR during the fall closing on October 15, 2014 that it was no longer working. TCR advised that the heater would be addressed in the Spring of 2015 when TCR came back for our pool opening.
Complaint Failure to provide product or refund after making $200 deposit On July 24, 2013, we paid Twin Cities Recreational a $200 down payment (by personal check) for a replacement pump for our hot tub. As of this date, August 21, 2014, a representative of the company has not returned to repair our hot tub nor install the part.
In early June 2014, I talked with a representative on the phone who told me that they would refund our deposit. On June 10, 2014, and July 20, 2014, I sent a letter requesting that this deposit be refunded. We have not yet received this $200 refund check. We would like our $200 deposit returned as soon as possible.
Desired Settlement $200 refund of deposit
Business Response This is just misunderstanding between my service guy and Customers. we will be re funding his $200.00 by check in mail.
Thank you for contacting us. I apologize this complaint was just landed in my attention tonight . I don't know how long this was sitting on my desk.
****** **** **** ****** ************ XXX XXX XXXX
Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) We will mark the complaint resolved when we actually get the $200 check.
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