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BBB Accredited Business since

Valley Pools & Spas

Additional Locations

Phone: (952) 894-1480 Fax: (952) 894-4934 View Additional Phone Numbers 301 Cliff Rd E, Burnsville, MN 55337 http://www.valleypools.com



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Description

Valley Pools & Spas is recognized as a leader in the pool, spa and hot tub industry and is located in Burnsville, Andover, Brainerd and Hudson, WI. Valley Pools & Spas has been family owned and operated since 1974.  We sell and install In-Ground Swimming Pools, Hot Tubs, Above-Ground Swimming Pools, Saunas & Gazebos.  All locations also have a wide selection of chemicals, parts, toys games & loungers, accessories & grills.  Valley Pools & Spas has one of the largest service fleets in the Twin Cities with technicians on staff, certified pool operators and state of the art water testing labs to educate and handle all our customers' pool, spa and hot tub needs.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Valley Pools & Spas meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Valley Pools & Spas include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Valley Pools & Spas
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: January 01, 1981 Business started: 09/01/1974 in MN Business started locally: 09/01/1974 Business incorporated 09/01/1974 in MN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
http://www.sos.state.mn.us
Phone Number: (651) 296-2803

Type of Entity

Corporation

Business Management
Larry Berczyk, President Cheryl Berczyk, Communications/Marketing Director Heidi Berczyk, Vice President
Contact Information
Principal: Larry Berczyk, President
Business Category

Swimming Pool Contractors, Dealers, Design Swimming Pools & Hot Tubs Swimming Pool Enclosures Swimming Pool Cover Sales & Service Swimming Pool Equipment & Supplies Swimming Pools- Above Ground Swimming Pool Service & Repair Swimming Pools - Leak Detection & Repair Swimming Pools - Maintenance Spas & Hot Tubs - Dealers Spas & Hot Tubs - Service & Repair Spas & Hot Tubs - Supplies & Parts

Products & Services

Valley Pools & Spas sells the following brand(s): APC, BioGuard, DunnRite, Finlandia Saunas, Fort Wayne Pools, GAME Products, Holland Grill, King Technology (FROG), Marquis, Polaris, Poolmaster, Premier Aluminum Pools, Splash SuperPools, Sterling Pools, SuperSteel, Swimline, Swimways, Texas Recreation, Viking Pools, Visscher Gazebos

Valley Pools & Spas offers the following product(s): Above-Ground Swimming Pools, Accessories, Chemicals, Gazebos, Grills, Hot Tubs, In-Ground Swimming Pools, Parts, Saunas, Toys Games & Loungers

Method(s) of Payment
Cash, Check, Credit Card
Refund and Exchange Policy
No returns/exchange of chemicals. All other returns and exchanges are accepted on a case by case basis and by the discretion of the employee handling the return.
Service Area
Valley Pools & Spas provides their services in AFTON, ALBANY, ALBERTVILLE, ANDOVER, ANOKA, APPLE VALLEY, ARDEN HILLS, BAYPORT, BECKER, BELLE PLAINE, BETHEL, BIG LAKE, BISCAY, BLAINE, BLMNG PRAIRIE, BLOOMING PRAIRIE, BLOOMINGTON, BRAINERD, BROOKLYN CENTER, BROOKLYN CTR, BROOKLYN PARK, BUFFALO, BURNS TOWNSHIP, BURNS TWNSHP, BURNSVILLE, CAMBRIDGE, CANNON FALLS, CENTERVILLE, CHAMPLIN, CHANHASSEN, CHASKA, CHISAGO CITY, CIRCLE PINES, CLEARWATER, COLLEGEVILLE, COLUMBIA HEIGHTS, COLUMBIA HTS, COLUMBUS, COON RAPIDS, CORCORAN, COTTAGE GROVE, CROWN COLLEGE, CRYSTAL, DELANO, DELLWOOD, E GULL LAKE, EAGAN, EAST BETHEL, EAST GULL LAKE, EDEN PRAIRIE, EDEN VALLEY, EDINA, ELK RIVER, ELKO, ELKO NEW MARKET, ELKO NEW MRKT, EXCELSIOR, FALCON HEIGHTS, FALCON HGTS, FARIBAULT, FARMINGTON, FOLEY, FOREST LAKE, FRIDLEY, GLENCOE, GOLDEN VALLEY, GREENWOOD, HAM LAKE, HAMEL, HAMPTON, HANOVER, HARDING, HASTINGS, HEIDELBERG, HILLTOP, HOPKINS, HOWARD LAKE, HUGO, HUTCHINSON, INDEPENDENCE, INVER GROVE, INVER GROVE HEIGHTS, JORDAN, LAKE CITY, LAKE ELMO, LAKEVILLE, LANDFALL VILLAGE, LANDFALL VLG, LAUDERDALE, LE SUEUR, LINO LAKES, LITTLE CANADA, LITTLE FALLS, LONG LAKE, LONSDALE, LORETTO, MAHTOMEDI, MANKATO, MAPLE GROVE, MAPLE LAKE, MAPLE PLAIN, MAPLEWOOD, MARINE ON SAINT CROIX, MARINE ST CRX, MEDICINE LAKE, MEDINA, MENDOTA, MENDOTA HEIGHTS, MENDOTA HTS, MERIDEN, MILACA, MINETONKA BCH, MINETONKA MLS, MINNEAPOLIS, MINNETNKA BCH, MINNETNKA MLS, MINNETONKA, MINNETONKA BEACH, MINNETONKA MILLS, MINNETRISTA, MONTEVIDEO, MONTGOMERY, MONTICELLO, MOUND, MOUNDS VIEW, MOUNDSVIEW, N SAINT PAUL, NEW BRIGHTON, NEW HOPE, NEW MARKET, NEW PRAGUE, NEW TRIER, NEWPORT, NO OAKS, NORTH BRANCH, NORTH MANKATO, NORTH OAKS, NORTH SAINT PAUL, NORTH ST PAUL, NORTHFIELD, NOWTHEN, OAK GROVE, OAK PARK, OAK PARK HEIGHTS, OAK PARK HGTS, OAK PARK HTS, OAKDALE, ORONO, OSSEO, OTISCO, OTSEGO, OWATONNA, PIERZ, PINE SPRINGS, PLYMOUTH, PRIOR LAKE, RAMSEY, RANDOLPH, RED WING, RICE, RICHFIELD, ROBBINSDALE, ROCHESTER, ROCKFORD, ROGERS, ROSEMOUNT, ROSEVILLE, ROYALTON, SAINT ANTHONY, SAINT AUGUSTA, SAINT BONIFACIUS, SAINT CLOUD, SAINT FRANCIS, SAINT JOSEPH, SAINT LOUIS PARK, SAINT PAUL, SAINT PAUL PARK, SAINT PETER, SARTELL, SAVAGE, SHAKOPEE, SHOREVIEW, SILVER CREEK, SOBIESKI, SOUTH SAINT PAUL, SOUTH ST PAUL, SPRING LAKE PARK, SPRING LK PK, SPRING PARK, ST ANTHNY VLG, ST ANTHONY, ST ANTHONY VILLAGE, ST BONIFACIUS, ST LOUIS PARK, ST PAUL PARK, STILLWATER, SUNFISH LAKE, VADNAIS HEIGHTS, VADNAIS HTS, VESELI, W LAKELAND, W SAINT PAUL, W ST PAUL, WACONIA, WADENA, WAITE PARK, WASECA, WAYZATA, WEBSTER, WEST LAKELAND, WEST SAINT PAUL, WEST ST PAUL, WHITE BEAR LAKE, WHITE BEAR LK, WHITE BEAR TOWNSHIP, WHITE BEAR TP, WOODBURY, YOUNG AMERICA & ZIMMERMAN, MN. Greater Mpls/St. Paul Metro Area & Brainerd Lakes Area
Products & Services

According to information provided by the business, Valley Pools & Spas carries only the finest quality products and offers them at an affordable price. Products include Marquis Spas, BioGuard, Fort Wayne & Sterling In-Ground Pools, Premier Above-Ground Pools, Finlandia Saunas and Holland Grills.


Customer Review Rating plus BBB Rating Summary

Valley Pools & Spas has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.