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A BBB Accredited Business since
BBB has determined that All Poolside Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for All Poolside Services, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementRobert Anderson, President David Sheridan, Owner
Swimming Pool Contractors, Dealers, Design Swimming Pools & Hot Tubs Swimming Pool Enclosures Swimming Pool Cover Sales & Service Swimming Pool Equipment & Supplies Swimming Pools- Above Ground Swimming Pool Service & Repair Swimming Pools - Leak Detection & Repair Swimming Pools - Maintenance Barbecue Equipment & Supplies General Merchandise - Retail Spas & Hot Tubs - Dealers Spas & Hot Tubs - Service & Repair Spas & Hot Tubs - Supplies & Parts Sauna Equipment & Supplies
Service AreaAll Poolside Services, Inc. provides their services in MINNESOTA.All Poolside Services, Inc. provides their services in AFTON, ALBERTVILLE, ANDOVER, ANOKA, APPLE VALLEY, ARDEN HILLS, BAYPORT, BETHEL, BLAINE, BLOOMINGTON, BROOKLYN CENTER, BROOKLYN CTR, BROOKLYN PARK, BURNSVILLE, CEDAR, CEDAR E BETHL, CEDAR EAST BETHEL, CENTERVILLE, CHAMPLIN, CHANHASSEN, CHASKA, CHISAGO CITY, CIRCLE PINES, COLUMBIA HEIGHTS, COLUMBIA HTS, COLUMBUS, COON RAPIDS, CORCORAN, COTTAGE GROVE, CRYSTAL, CRYSTAL BAY, DAYTON, DELLWOOD, EAGAN, EAST BETHEL, EDEN PRAIRIE, EDINA, EXCELSIOR, FALCON HEIGHTS, FALCON HGTS, FARMINGTON, FOREST LAKE, FORT SNELLING, FRIDLEY, GOLDEN VALLEY, GREENWOOD, HAM LAKE, HAMEL, HAMPTON, HANOVER, HASTINGS, HILLTOP, HOPKINS, HOWARD LAKE, HUGO, INDEPENDENCE, INVER GROVE, INVER GROVE HEIGHTS, LAKE ELMO, LAKE ST CROIX BEACH, LAKELAND, LAKELAND SHORES, LAKELAND SHRS, LAKEVILLE, LANDFALL VILLAGE, LANDFALL VLG, LAUDERDALE, LINO LAKES, LITTLE CANADA, LONG LAKE, LORETTO, MAHTOMEDI, MAPLE GROVE, MAPLE PLAIN, MAPLEWOOD, MARINE ON SAINT CROIX, MARINE ST CRX, MEDICINE LAKE, MEDINA, MENDOTA, MENDOTA HEIGHTS, MENDOTA HTS, MINETONKA BCH, MINETONKA MLS, MINNEAPOLIS, MINNETNKA BCH, MINNETNKA MLS, MINNETONKA, MINNETONKA BEACH, MINNETONKA MILLS, MINNETRISTA, MOUND, MOUNDS VIEW, MOUNDSVIEW, N SAINT PAUL, NAVARRE, NEW BRIGHTON, NEW HOPE, NEW TRIER, NEWPORT, NO OAKS, NORTH OAKS, NORTH SAINT PAUL, NORTH ST PAUL, NOWTHEN, OAK GROVE, OAK PARK HEIGHTS, OAK PARK HGTS, OAK PARK HTS, OAKDALE, ORONO, OSSEO, OTSEGO, PINE SPRINGS, PLYMOUTH, PRIOR LAKE, RAMSEY, RICHFIELD, ROBBINSDALE, ROCKFORD, ROGERS, ROSEMOUNT, ROSEVILLE, SAINT ANTHONY, SAINT LOUIS PARK, SAINT PAUL, SAINT PAUL PARK, SAVAGE, SCANDIA, SHAKOPEE, SHOREVIEW, SOUTH SAINT PAUL, SOUTH ST PAUL, SPRING LAKE PARK, SPRING LK PK, SPRING PARK, ST ANTHNY VLG, ST ANTHONY, ST ANTHONY VILLAGE, ST CROIX BCH, ST CROIX BEACH, ST LOUIS PARK, ST MARYS POINT, ST MARYS PT, ST PAUL PARK, STACY, STILLWATER, SUNFISH LAKE, VADNAIS HEIGHTS, VADNAIS HTS, VERMILLION, VICTORIA, W LAKELAND, W SAINT PAUL, W ST PAUL, WAYZATA, WEST LAKELAND, WEST SAINT PAUL, WEST ST PAUL, WHITE BEAR LAKE, WHITE BEAR LK, WHITE BEAR TOWNSHIP, WHITE BEAR TP, WILLERNIE, WOODBURY, WYOMING & YOUNG AMERICA, MN. St. Paul and Minneapolis and surrounding suburbs
Alternate Business NamesPoolside
Products & Services
According to the information provided by All Poolside Services, Inc., this company sells and services swimming pools and spas.
121 County Road C E
Little Canada, MN 55117 (651) 483-6600 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Hot tub repairs have not resulted in a sustainable repair. Replaced 2 boards within 2.5 years and now a 3rd needed resulting in 3 within 3 years. Replaced initial board on 6/16/11 for $605. Replaced 2nd board on 1/15/13 for $171 (board cost was provided under warranty but travel and labor were not). Hot tub failed in November 2013 and Poolside said it wasn't under warranty. The written Balboa (board supplier) warranty for board claims 2 years for parts. Poolside says the board is defective and it is Balboa's problem. After contacting Balboa they replied that the warranty is between Balboa and who bought the board. Poolside says they purchased the board through a local distributor who purchased the board through Balboa. Poolside did not share the distributors name, so I couldn't follow-up with them. Even if I could, I feel it is Poolsides responsibility to handle the warranty claims with their suppliers because they purchased the board through the distributor and are selling them to customers. The hot tub still isn't functioning properly. I believe 3 failed boards in 3 years indicates there is a root cause that has not been identified which may be resulting in the board failures. Proper diagnosis and problem solving of sustainable repair needs is the responsibility of the service provider who claims expertise in the area of hot tub repair and charges labor rates in accordance with specialized skill and expertise. I am seeking a 3rd repair to insure proper hot tub functioning.
Desired Settlement: I want to hot tub repaired immediately. I want a repair that is sustainable for a reasonable time frame (3-4 years). Given the need for 3 board replacements within 3 years I do not want to pay for any of the repair at this point. I have no other options for pursuing a proper repair.
Business Response: Initial Business Response /* (1000, 8, 2014/01/24) */ . I am gathering information to come up with a solution for the Mr. *****. The service tech that has worked on it the most is out of country until Monday. The first board we put in was warranted for 2 years. When they get replaced under warranty it does not start over until another one is purchased, so we are unable to get another one from the manufacturer under warranty. It is our feeling that all of these boards are not defective but something is causing them to go out. It is very difficult to trouble shoot when it happens at random. We will talk to an electrician and the board manufacturer to see what they recommend. Once we have a process for a solution we will review with Mr ***** to see if acceptable.