BBB Accredited Business sinceFind a Location
BBB Business Reviews may not be reproduced for sales or promotional purposes.
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that Gander Mountain Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Gander Mountain Company include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 116 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||60|
|Total Closed Complaints||116|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Type of Entity
Business ManagementSteven Waters, Contact Center Manager Lisa Arnold, Tom's Asst Leslie Byram, Owner / Manager Megan Hatzenbeller, Manager, Store Operations Tammy Mihailidis, VP of Omni-Channel Strategy David Pratt, CEO
Sporting Goods - Retail Clothing - Retail Internet Shopping Hunting & Fishing Services & Supplies Gun Safes Archery Equipment & Supplies Boots Camping Equipment Gun sights, Scopes & Mounts Mail Order & Catalog Shopping
Products & Services
According to the information provided by Gander Mountain, this company offers the nation's largest retail network of outdoor stores for shooting sports, hunting, fishing, camping, marine, apparel, footwear and outdoor lifestyle.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview