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BBB Business Review

This Business is not BBB Accredited

Crosslake Sales, Inc

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(218) 297-074734076 County Road 3, CrosslakeMN 56442-4106 Send email to Crosslake Sales, Inc

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BBB Accreditation

Crosslake Sales, Inc is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Crosslake Sales, Inc's rating include:

  • Length of time business has been operating.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues1
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Crosslake Sales, Inc

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by Resolution

Complaint Resolution Log (2)BBB Closure Definitions
10/02/2014Problems with Product / Service | Read Complaint Details
X

Complaint
Courier would not deliver a package. Crosslake Sales withholding part of my refund of $49.99 for shipping for products I never saw.
I purchased bike parts from Crosslake Sales on the 8th of September. The order was shipped by UPS Surepost. The UPS tracking is ******************. This was passed off to USPS with the tracking number of ************************** as seen under the additional information.
USPS did not deliver the package to the address given. This address is a correct address.
USPS returned the package to the local post office.
I contacted Crosslake Sales about them picking up the package and issuing me a refund. This i their reply.
Dear ***********,

HI
I have checked with our warehouse MGR. OUr owner has to go pick up the mail and we will get your order processed later on today.

Thanks
****

I checked the tracking throughout the day and it wasn't picked up. I E-mailed them about the refund.

Hi ***********,

The seller has responded to you and offered another solution to solve this issue.

Seller's message: 30th Sept
"Hi, Because this has not returned to us yet we cannot refund you. You will have to go to your local post office and either pick it up or refuse it. Once it gets back to us we will process your refund. Until then, we cannot do anything. I am sorry for any inconveniences this may have caused. ****** "

Again the package was at the local post office to Crosslake Sales. Not my local post office.

October 1st they did issue a partial refund of $72.94. This is $49.99 below the original price paid.

I contacted Crosslakes as to when will I receive the remaining money.

Hi ***********,

The seller has responded to you and offered another solution to solve this issue.

Seller's message:
"Hi, You were only refunded that amount because we did not refund the shipping costs or the amount it cost to return to us ($18). If you have any questions please call 866-755-6103. They will be able to help you with your situation. ****** "

I tried to call them and just got a voicemail. I requested that they issue the full refund and this is the reply.

Hi ***********,

The seller has responded to you and offered another solution to solve this issue.

Seller's message:
"Hi, It appears as if my manager has left for the day. I work off site so I do not have any control over the refund of your order. She will be back tomorrow and I will have her give you a call and you can discuss your refund. Is (774) ******** a good number to call you at? ****** "

At this point I have asked that all contact would be through E-mail so I have a record.

All I want is the full refund for the item I never received.

Desired Settlement
The remaining $49.99 is all I want.

Business Response
HI
We have refunded and now blocked the customer.

Crosslakesales

Consumer Response
Since getting in touch with BBB Crosslake Sale issued the full refund as requested.

12/10/2013Delivery Issues | Read Complaint Details
X

Complaint
CrossLakes advertised products in stock on E Bay and accepted my money for a bike and then after charging my credit card sent a cancellation notice.
CrossLakes advertised products in stock on E Bay and accepted my money for a bike and then after charging my credit card sent a cancellation notice.

I tried calling all the phone numbers listed many many times and couldnt get anyone to answer or a good place to leave a message. I have left complaints with E Bay and will follow this through legal channels to get them to refund my money and hopefully stop advertising products they dont have in stock. This is a weak way to generate activity in a non existent store with products that they merely transport but do not own.

Desired Settlement
Money they took for the cost of a bike plus shipping .

Business Response
We had to cancel this customers order due to no inventory. I needed the name on the credit card so I could issue a refund. He told me it was **************. I refunded the order on November 13th. I have told the customer this three times now. I have proof of it in our system and in PayPal/ payment system under his transaction. I sent that to the customer as well. There would be NO gain in lying about refunding since there is proof of the refund in the PayPal system. He needs to check his credit card. He may be checking the wrong one.

Website Payments Pro API Solution (Unique Transaction ID #*****************)

Industry Comparison| Chart

Sporting Goods - Retail, Sportswear - Retail, Archery Equipment & Supplies, Internet Shopping, Bicycle - Dealers

Additional Information

top
BBB file opened: 04/24/2009Business started: 01/31/2006
Type of Entity

Corporation

Incorporated: January 2006, MN

Contact Information
Principal: Thomas Maschhoff (Vice President / Co-Owner)Customer Contact: Amy Maschhoff (Customer Service) Sara Peterson (Customer Service)
Business Category

Sporting Goods - Retail, Sportswear - Retail, Archery Equipment & Supplies, Internet Shopping, Bicycle - Dealers

Products & Services

According to the information provided by Crosslake Sales, Inc., this company sells products online. Sporting goods, bikes, bike parts, fishing products, home & garden, winter sports, home and car audio.


If you choose to do business with Crosslake Sales, Inc, please let them know that you contacted BBB for a Business Review.

Map & Directions

Map & Directions

Address for Crosslake Sales, Inc

34076 County Road 3

Crosslake, MN 56442-4106

To | From

LocationsX

2 Locations

  • 34076 County Road 3 

    Crosslake, MN 56442-4106(218) 297-0747

  • PO Box 524 

    Crosslake, MN 56442-0524

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Minnesota and North Dakota. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Crosslake Sales, Inc is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 10 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips for Sporting Goods - Retail

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.