BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Country Cat meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Country Cat include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
Phone Number: (651) 296-2803
Type of Entity
Business ManagementDavid Wanderscheid, President
Snowmobiles Trailers - Equipment & Parts All-Terrain Vehicles - ATVs
Alternate Business NamesCountry Cat, Inc.
Products & Services
According to the information provided by Country Cat, Inc., this company provides snowmobiles, all terrain vehicles and trailers.
38585 County Road 186
Sauk Centre, MN 56378 (320) 352-3534 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (320) 351-4481(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: We ordered a helmet, on the website it says youth large will fit head we got the larger size it doesn't fit, we want to have a prepaid label to send According to the online ad it says a youths large helmet will fit a head circumference of 19 1/2 to 20, our dons head circumference is 19, so we ordered x large. Well my son cannot even get it on his head!!! I was told that I would have to pay for shipping back since it was not their mistake. It is misleading, the ad specifically says the sizes we went according to the chart and should not be charged for shipping this product back!! terrible customer service!!!
Desired Settlement: I would like a pre paid label sent to return this item that is falsely advertised as one size and is actually a different size.
Business Response: Initial Business Response /* (1000, 5, 2016/01/04) */ Country Cat used the size chart supplied by the manufacture on the helmet sold. We are very sorry to hear the customer feels it is incorrect. As the customer requested we have e-mail them a return tag to get the helmet back and we will give a full refund as soon as the helmet arrives back to us. We have attached a copy of the return tag that was e-mailed directly to the customer. Thank you Initial Consumer Rebuttal /* (2000, 7, 2016/01/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received the UPS label, I am just not sure why I had to speak to 2 people and a superviser and no one could send me a label to begin with. Now just waiting for package to be received by the company so I can receive a full refund.