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BBB Business Review

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BBB Accredited Business since

Pat's Small Engine Service, LLC

Phone: (877) 654-7737 Fax: (763) 444-6857 View Additional Phone Numbers 680 E Dual Blvd, Isanti, MN 55040 http://www.psep.biz


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Pat's Small Engine Service, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Pat's Small Engine Service, LLC include:

  • 11 complaint(s) filed against business

Factors that raised the rating for Pat's Small Engine Service, LLC include:

  • Length of time business has been operating
  • Response to 11 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 8
Total Closed Complaints 11

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Pat's Small Engine Service, LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 5
Total Customer Reviews 7

Additional Information

BBB file opened: February 23, 2006 Business started: 06/01/2002 Business started locally: 06/01/2002
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
http://www.sos.state.mn.us
Phone Number: (651) 296-2803

Type of Entity

Corporation

Business Management
Patrick Duncanson, Owner Brandon Rooney, Customer Service Manager
Contact Information
Principal: Patrick Duncanson, Owner
Customer Contact: Brandon Rooney, Customer Service Manager
Business Category

Small Engine Repair Engines - Supplies, Equipment & Parts

Alternate Business Names
Pat's Small Engine, LLC
Products & Services

According to the information provided by Pat's Small Engine Plus, this company offers small engine repair.


Customer Review Rating plus BBB Rating Summary

Pat's Small Engine Service, LLC has received 3.29 out of 5 stars based on 7 Customer Reviews and a BBB Rating of B+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.