Hansen Siding & Windows, LLC

Phone: (507) 388-2378 157 Saint Andrews Ct # 610, Mankato, MN 56001 View Additional Email Addresses http://www.hansensiding.com ! BBB Business Review on Hansen Siding & Windows, LLC is being Updated by BBB !

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating at this time because BBB file information is being reviewed and/or updated.

Additional Locations

  • 157 Saint Andrews Ct # 610

    Mankato, MN 56001


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/1/2016 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: We contracted with Hansen to do 100 windows in a historic apartment building. The installation was terrible as it was a rush job. Hansen admitted to rushing the job because of it being winter. We asked that all of the windows be recaulked due to draftiness. Hansen agreed to doing this. Now it is June and we are still waiting for Hansen to get back to the site to recaulk the windows, replace the screens they damaged and replace two windows which were damaged. We have held from them several thousands of dollars until the job is complete and we are satisfied and STILL no one calls us back to resolve this. We are extremely disappointing and will not be recommending this business to anyone.

Desired Settlement: Finish the job to our satisfaction immediately

Customer Review(s)