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BBB Accredited Business since

BestMark, Inc.

Phone: (952) 922-3890 Fax: (952) 922-0237 View Additional Phone Numbers 5500 Feltl Rd, Minnetonka, MN 55343

BBB Business Reviews may not be reproduced for sales or promotional purposes.


According to the information provided by BestMark, this company offers mystery shopping solutions, rewards & incentive shops, competitive intelligence, customer intercept/exit interviews, customer satisfactory research, web survey, internal evaluations, employee engagement surveys, compliance audits and customer experience consulting.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that BestMark, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

4 Customer Reviews on BestMark, Inc.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 4

Additional Information

BBB file opened: June 06, 2008 Business started: 11/16/1987 Business started locally: 11/16/1987 Business incorporated 11/16/1987 in MN
Type of Entity


Business Management
Ann M. Jennings, President / CEO Emily Ryerse, Executive Vice President
Contact Information
Principal: Ann M. Jennings, President / CEO
Customer Contact: Emily Ryerse, Executive Vice President
Business Category

Shopping Service - Protective, Comparative Market Survey Companies Shopping Service - Personal

Additional Information

According to the company, BestMark's name is currently being used to send fraudulent checks. The company is not associated with this scheme. Consumers are encouraged to visit BestMark's website ( for further information regarding this scam, as well as information regarding what the company does.

Customer Review Rating plus BBB Rating Summary

BestMark, Inc. has received 4.34 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.