BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that Best Buy Trade Ins meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Best Buy Trade Ins include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
Phone Number: (651) 296-2803
Type of Entity
Business ManagementEdward Rampley
Services - General Recycling - Computers & Other Electronics
Products & Services
According to Best Buy Trade Ins this company offers a website that allows customers to redeem Best Buy gift cards or cash for their unwanted electronics.
Industry TipsConsumer Tips for E-waste Recycling
7601 Penn Ave S
Richfield, MN 55423 (877) 310-4227 (949) 305-6600 (888) 602-6963 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (877) 310-4227(Phone)
- (949) 305-6600(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: SENT BEST BUY TRADE IN A PHONE FOR TRADE IN VALUE OF $121. WAITED TWO MONTHS WITH NO RESPONSE TO FIND OUT THEY RECYCLED IT WITHOUT AUTHORIZATION. I SHIPPED A PHONE TO BEST BUY TRADE IN FOR A PROMISED $121 GIFT CARD IN NOVEMBER. GOT AN EMAIL ACCEPTANCE LETTER ON NOV 19, 2013 "Accepted Best Buy Trade-In Center #10193372 - SPRINT APPLE IPHONE 4S 16GB". THIS INDICATED BEST BUY IS IN MY SAFE EMAIL LIST. I NEVER RECEIVED ANYTHING FROM THEM. I CALLED THEM JANUARY TO FIND OUT WHAT THE PROBLEM WAS. THEY TOLD ME I WAS SENT AN EMAIL AT THE END OF NOVEMBER THAT MY PHONE WAS DAMAGED AND HAD NO WORKING WI-FI AND THEY HAD IT RECYCLED FOR ME SINCE I DIDNT RESPOND TO THEIR EMAIL WITHIN 72HRS. ALL THIS INFORMATION IS COMPLETELY WRONG. IM A PREVIOUS BEST BUY EMPLOYEE AND SPRINT EMPLOYEE. I KNOW WHEN A PHONE IS DAMAGED OR NOT. MY PHONE WAS IN MIND BRAND NEW CONDITION AND WORKED PERFECT. CONTACTED BEST BUY TRADE IN CENTER MULTIPLE TIMES, WITH PROMISES BACK THAT SOMEONE HIGHER UP WILL CONTACT ME WITHIN 24 HOURS. I CALLED JAN 2, JAN 3 JAN 4 AND JAN 6/ 2014 AND HAVE STILL NOT GOTTEN A CALL BACK. ID LIKE TO GET MY PROMISED GIFT CARD VALUE FROM THEM AS I WAS WRONGFULLY RECYCLED A PERFECTLY CONDITION PHONE. NOT CALLING BACK WHEN PROMISED WITH MULTIPLE TRIES IS ENOUGH TO WRITE THIS COMPLAINT.
Desired Settlement: I WOULD LIKE MY PROMISED $121 GIFT CARD VALUE FOR THE VALUE OF MY PHONE, OR MY PHONE BACK. THATS IT. THANK YOU.
Read Complaint Details
Complaint: I sent my phone to them for a Best Buy trade in. While in their possession they damaged it. Order_Number:******** Account_Number: Trade in********
Desired Settlement: DesiredSettlementID: Refund Per their evaluation, $100.00 is the estimated damages. I want a check for $100.00
Business Response: Initial Business Response /* (1000, 12, 2013/10/21) */ When creating an online trade in the customer is informed that the quote being created is only an estimate as we are unable to provide a true value offer until the item is in our possession. When this item was received it was not in the "good" condition that the customer had submitted as there was visible signs of use on the phone. We received written communication from the customer on 9-25-13 asking us to cancel the trade in and return the item to them. The phone was returned and delivered to their address provided on 10-2-13. Since the item has been returned no form of payment will be issued to the customer. Final Consumer Response /* (3000, 14, 2013/10/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Best Buy did not address the damage they caused to my property. They also need a policy to assure this does not happen to others.
Read Complaint Details
Complaint: I wasn't informed that I needed to reply within 72 days if I'm not satisfied the value of the item until I read the email they sent on Monday. I don't check emails everyday. I just checked that E-gift was delivered with the half of amount I expected, and read another email they sent on Monday. In that email, I needed to reply within 72 hours. However, I wasn't notified if they got my item, or they were in the middle of processing. Not everyone check his/her emails everyday. If I sell the item by myself, I could get more than $300. Even the cell phone is cracked, it is worth more than $150. I didn't see any clause about 72 hour time frame when I submitted the trade-in. I want to my cell phone back.
Desired Settlement: I want my item back.
Business Response: Initial Business Response /* (1000, 7, 2013/10/04) */ The Best Buy online trade in program is an eCommerce site that communicates with our customers electronically. The customers order was received on 9-9-13 and a Receipt confirmation email was sent to the customer. In that email the customer is informed that once the item is verified they will receive another email that verifies their value. The customer received the verified value on 9-9-13 which informs the customer that they have 72 hours to dispute the value offered. It is the customers responsibility to maintain communication. At this time the trade in has been completed and the customer has been paid. The item that was traded in is not longer available for return.
Problems with Product/Service
Read Complaint Details
Complaint: Traded-In Phone Not Properly Refunded I traded in my ***** 4 through the Best Buy trade in program. I marked the item as being in "good" condition because, as per the description, it allows for some scratches as long as they are not on the screen. My phone had two small scratches but they were not on the screen. The inspector decided to mark the item as being in poor condition because of the scratches and because of this I am only being offered less than half of the original quote. While I understand that Best Buy isn't the company doing the inspection, it is their name on the program so I was hoping they could help them to correct the amount to the full $250 valuation. Unfortunately, Best Buy and their trade in partner have been of no help and they even took my phone before I had the chance to accept the offer or ask for it back. Because of this, I have lost $137.50.
Desired Settlement: Please issue a gift card for the amount originally offered that was not given upon trade in ($137.50)
Business Response: Initial Business Response /* (1000, 5, 2013/10/04) */ After speaking with the customer we have approved that the original value be honored and the customer has been paid the remaining balance owed as of 9-30-13.