Business ProfileforBobby and Steve's Auto World Eden Prairie, LLP

I took my car to *********************************************** for diagnosis of a vibrating, growling sound that sometimes occurred immediately AFTER the engine started. I was told that the problem was due to a bad starter, so I approved the $1,001.80 expense. After being told the work was done I paid Invoice #****** 11/14/2023. However, when I started the car, the same sound was present. A service tech came out to the car and heard the sound. I left the car so others could hear it but was told no one else heard it. I picked up the car, recorded 2 videos with audio, and sent them to their Director, Automotive Operations. He said he would have their Technical Leader listen to them and contact me. Despite emailing both of them, I have heard nothing back since 11/20, the day the videos were download. What I discovered since is that not one of NINE SIGNS YOU HAVE A FAILING STARTER IN YOUR VEHICLE was a problem that I reported for the car. Yet, the invoice I received after paying for the starter shows that the technician who serviced the vehicle based the need for the new starter on the statement, ************* will react sluggish at time and will grind every once in a while, but did not experience a sluggish start or sound himself, only read it from the work order. However, what was written is not what I reported when delivering the car. Based on the above, I believe this was an unnecessary repair. Bobby and Steves Auto World did not follow-up with me as promised and has ignored my requests for resolution.