This business is not BBB accredited.
Sewer Services, Inc
Phone: (651) 437-5343 Fax: (651) 437-4327 23620 Lillehei Ave, Hampton, MN 55031
BBB Business Reviews may not be reproduced for sales or promotional purposes.
View Business Review Inquiries
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Sewer Services, Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Minnesota Pollution Control Agency
520 Lafayette Rd N, Saint Paul MN 55155
Phone Number: (651) 296-6300
Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
Phone Number: (651) 296-2803
Type of Entity
Limited Liability Company (LLC)
Business ManagementRobert Freiermuth, Owner Joshua Swedlund, Owner Debra L. Kalina, Administrative Assistant
Septic Tanks & Systems Cleaning Septic Tanks & Systems Contractors & Dealers
Alternate Business NamesBob Freiermuth Sanitation, LLC
Products & Services
According to the information provided by Bob Freiermuth Sanitation, this company installs, designs, services and inspects septic systems.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
THIS LOCATION IS NOT BBB ACCREDITED
23620 Lillehei Ave
Hampton, MN 55031 (651) 437-5343 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Hired for Septic compliance test. He couldn't find drain field so failed it for his incompetence I hired this company to do a Septic Compliance test on my property. He was going to be a second opinion for a previous test that I had done. The test was done on April 23rd, 2015. I was not there at the time of the test. He called me while he was at the property and said he could not find the drain field. He said the septic tank was fine itself but since he couldn't find the drain field he had to fail the test. He charged me $350 for a test that he couldn't fully complete. I had to hire another company and pay them and they were able to find the drain field no problem and complete the test. I paid him $175 for half the test since thats all he could complete. He then called me and threatened to put a lien on my house for the remainder of the $175. I paid him the remainder of the $175.
Desired Settlement: I am seeking a refund of $175 for half the test that he could not complete.
Business Response: Initial Business Response /* (1000, 5, 2015/06/12) */ Re: Case #******** Dear Sir/Madam: **** ******** hired Bob Freiermuth Sanitation ("BFS") to do a compliance inspection on the septic system of a home he owns in Rosemount, MN. The reason he needed to have the inspection done was so he could sell this home/property. Dakota County requires that a compliance inspection and water test be completed before the sale of a home or property. The compliance inspection has a number of questions on the form that need to be answered in order to pass the inspection, or to be compliant. After our inspection, we were unable to answer all of the questions as required. Most importantly, we were unable to locate the drainfield, which needs to be verified that it is protecting the ground water. Mr. ******** stated that pipes were up to inspect the drainfield, , but this information was not true. Because, upon inspection by BFS, no pipes were up to inspect the drainfield. We then probed for the drainfield and was still unable to locate. We did soil borings and determined wet model soil at 28" deep, which deems the system non-compliant, irregardless of drainfield location. Our responsibility is to inspect the drainfield, not to locate it, which is the owner's responsibility. I called Mr. ******** and explained what the situation was and told him that we would have to fail the system because of the soil findings and that we could not find or inspect the drainfield. I told him he would have to dig it up to find the drainfield and then we could inspect it. Mr. ******** said he would think about it and call us back, which he never did. I sent him a bill for our services a week after I spoke with Mr. ********. We received one-half ($175) of the payment with a note stating that he was only going to pay half because we only did half of the job. We attempted to contact Mr. ******** many times by phone and left messages for him to return our calls. We finally made contact and responded that we did the compliance inspection according to the MPCA Rules and Form that was required, and that we are to inspect what is there for us to see, so we did complete the job. We again requested payment of the remainder of the bill or we would file a lien on the property. While we were waiting for Mr. ********'s response, we called the City of Rosemount to inquire about Mr. ******** and that we would send the compliance report to them as required by the Code. They informed us that we were the third party that inspected Mr. ********'s property and that the first two parties failed the system also. We also contacted the first two parties that he contacted for inspection and they told us that they could not locate the drainfield either and regardless, the system was non-compliant. In my opinion, Mr. ******** was trying to find someone to inspect and pass his septic system so that he could sell the property (to the renters) and leave the new owners unknowingly with a non-compliant system. which they then would be responsible for the cost of repair or replacement of the system to bring it into compliance, not Mr. ******** himself. I am also aware that he is having a new system installed by one of the first two parties who had failed his system in the beginning. Knowing the above information, I believe Mr. ******** was the party in error, and believe his complaint against BFS is unjustified and should be removed. Sincerely, Bob Freiermuth Sanitation LLC ***original document attached. Initial Consumer Rebuttal /* (3000, 7, 2015/06/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) To whom it may concern, When I spoke to to *** ********* on the first phone call I specifically told him that there was NOT drain field pipes sticking up. I told him the only pipe that was sticking up was to access the tank itself and NO drain field pipes were present. He obviously doesn't hear very well; he didn't even get my name right(as evidenced by the bill attached). The phone call that I received from him on the day of the inspection, there was no mention that he had done any soil borings/samples. All he said was he couldn't find the drain field and that he would have to fail the system. As I had stated *** ********* was a second opinion on a previous failed compliance test. When he says he was the third person to do the test that is incorrect. He was the second one to do the test and since I believed he did not do it correctly I had a third company do it. By the time he called the city I had had the third test already completed. ** ********* did attempt to contact me many times but only left one message all those times that he tried to call. There was no messages. *** ********** assessment that I was trying to pass off a shoddy septic system is false. Like I have stated before I was wanting a second opinion on a previously failed septic test to make sure that I wasn't going to have to shell out thousands of dollars needlessly in case the first test was incorrect. Final Business Response /* (4000, 10, 2015/07/06) */ Re: Case #********: **** ******** Dear Sir/Madam: Customer **** ******** hired Bob Freiermuth Sanitation ("BFS") to do a compliance inspection on the septic system of a home he owns in Rosemount, MN. We completed the job, like previous contractors did. The question arises "has Mr. ******** filed complaints about other contractors that completed the same inspection?". As a business, we expect to be paid for the job, whether the inspection fails or passes. BFS stands by our previous statements and decisions and requests removal of the above complaint. Sincerely, Bob Freiermuth Sanitation LLC By Bob Freiermuth
Customer Reviews Summary