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According to information supplied by the company, WH Security offers security monitoring services for homes and businesses.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
Phone Number: (651) 296-2803
Business ManagementMark F. Vogt, President & CEO
Security Control Equipment & System Monitors Security Systems Consultants Medical Alert Companies Energy Management & Conservation Consultant
Service AreaWH Security provides their services in MINNESOTA.WH Security provides their services in BROCKET, CARTWRIGHT, CHURCHS FERRY, CRARY, DEVILS LAKE, DOYON, EDMORE, HAMPDEN, LAWTON, PENN, SOUTHAM & STARKWEATHER, ND.WH Security provides their services in AFTON, ALBERTVILLE, ANDOVER, ANNANDALE, ANOKA, APPLE VALLEY, ARDEN HILLS, BAYPORT, BECKER, BELLE PLAINE, BETHEL, BIG LAKE, BLAINE, BLOOMINGTON, BROOKLYN CENTER, BROOKLYN CTR, BROOKLYN PARK, BUFFALO, BURNS TOWNSHIP, BURNS TWNSHP, BURNSVILLE, CARVER, CASTLE ROCK, CEDAR, CEDAR E BETHL, CEDAR EAST BETHEL, CENTERVILLE, CHAMPLIN, CHANHASSEN, CHASKA, CIRCLE PINES, CLEAR LAKE, CLEARWATER, COKATO, COLOGNE, COLUMBIA HEIGHTS, COLUMBIA HTS, COLUMBUS, COON RAPIDS, CORCORAN, COTTAGE GROVE, CROWN COLLEGE, CRYSTAL, CRYSTAL BAY, DAKOTA, DAYTON, DELANO, DELLWOOD, EAGAN, EAST BETHEL, EDEN PRAIRIE, EDINA, ELK RIVER, ELKO, ELKO NEW MARKET, ELKO NEW MRKT, EXCELSIOR, FALCON HEIGHTS, FALCON HGTS, FARMINGTON, FOREST LAKE, FORT SNELLING, FRIDLEY, GOLDEN VALLEY, GREENWOOD, HAM LAKE, HAMBURG, HAMEL, HAMPTON, HANOVER, HASTINGS, HEIDELBERG, HILLTOP, HOPKINS, HOWARD LAKE, HUGO, INDEPENDENCE, INVER GROVE, INVER GROVE HEIGHTS, JORDAN, LAKE ELMO, LAKE ST CROIX BEACH, LAKELAND, LAKELAND SHORES, LAKELAND SHRS, LAKEVILLE, LANDFALL VILLAGE, LANDFALL VLG, LAUDERDALE, LINO LAKES, LITTLE CANADA, LONG LAKE, LORETTO, MAHTOMEDI, MAPLE GROVE, MAPLE LAKE, MAPLE PLAIN, MAPLEWOOD, MARINE ON SAINT CROIX, MARINE ST CRX, MAYER, MEDICINE LAKE, MEDINA, MENDOTA, MENDOTA HEIGHTS, MENDOTA HTS, MINETONKA BCH, MINETONKA MLS, MINNEAPOLIS, MINNETNKA BCH, MINNETNKA MLS, MINNETONKA, MINNETONKA BEACH, MINNETONKA MILLS, MINNETRISTA, MONTICELLO, MONTROSE, MOUND, MOUNDS VIEW, MOUNDSVIEW, N SAINT PAUL, NAVARRE, NEW BRIGHTON, NEW GERMANY, NEW HOPE, NEW MARKET, NEW PRAGUE, NEW TRIER, NEWPORT, NO OAKS, NORTH OAKS, NORTH SAINT PAUL, NORTH ST PAUL, NORWOOD, NORWOOD YOUNG AMERICA, NOWTHEN, NYA, OAK GROVE, OAK PARK HEIGHTS, OAK PARK HGTS, OAK PARK HTS, OAKDALE, ORONO, OSSEO, OTSEGO, PINE SPRINGS, PLYMOUTH, PRIOR LAKE, RAMSEY, RANDOLPH, RICHFIELD, ROBBINSDALE, ROCKFORD, ROGERS, ROSEMOUNT, ROSEVILLE, SAINT ANTHONY, SAINT AUGUSTA, SAINT BONIFACIUS, SAINT FRANCIS, SAINT LOUIS PARK, SAINT MICHAEL, SAINT PAUL, SAINT PAUL PARK, SANTIAGO, SAVAGE, SCANDIA, SHAKOPEE, SHOREVIEW, SILVER CREEK, SOUTH HAVEN, SOUTH SAINT PAUL, SOUTH ST PAUL, SPRING LAKE PARK, SPRING LK PK, SPRING PARK, ST BONIFACIUS, ST CROIX BCH, ST CROIX BEACH, ST LOUIS PARK, ST MARYS POINT, ST MARYS PT, ST PAUL PARK, STILLWATER, SUNFISH LAKE, VADNAIS HEIGHTS, VADNAIS HTS, VERMILLION, VICTORIA, W LAKELAND, W SAINT PAUL, W ST PAUL, WACONIA, WATERTOWN, WAVERLY, WAYZATA, WEST LAKELAND, WEST SAINT PAUL, WEST ST PAUL, WHITE BEAR LAKE, WHITE BEAR LK, WHITE BEAR TOWNSHIP, WHITE BEAR TP, WILLERNIE, WOODBURY, WRIGHT, YOUNG AMERICA & ZIMMERMAN, MN.
Alternate Business NamesWH Security LLC
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
THIS LOCATION IS NOT BBB ACCREDITED
6800 Electric Dr STE 200
Rockford, MN 55373 Directions
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 330
Rockford, MN 55373 (763) 477-3664
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Additional Phone Numbers
- (763) 477-3193 (Fax)
Additional Email Addresses
- - Additional Business Login
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Service was supposed to be disconnected 2 months ago. They deny any correspondence and continue to bill. The security unit was disconnected 2 months ago, in October. Billing informed us that we would have to pay first and last month's bills, then service would be stopped. We paid those bills. We just received notice of Return Payment because the account that was previously used for automatic payment was closed. We had also asked for any further correspondence to be MAILED to our address. We never received a bill for December so we would know that the account had not been closed. The payment amount on the return payment notice is also more than we had previously been paying. It has always been $32.01, and now it is stated to be $45.88. The company should know that the security unit was disconnected; in the past if the battery was low, they would call us to notify us. Account number: ***********
Desired Settlement: Discontinue service and billing.
Business Response: Final Consumer Response /* (2000, 6, 2016/01/05) */ I went down to the WHSecurity on 12-29-15. We resolve this issue I hope. I paid the $30.01 for the finall month. So hopefully I will not get any more letters or notices from this company. Thank you.
Problems with Product/Service
Read Complaint Details
Complaint: This company has provided me with no service since November 2014 yet they continue to charge me for this service. account *************. I have been in phone contact with this company several times and they each time promise to fix the billing. I have provided them twice with the documentation they requested. I am still getting billed for services not provided by them.
Desired Settlement: I want the $70.45 bill expunged and to receive no more communication of any kind from WH Security.
Business Response: Initial Business Response /* (1000, 5, 2015/04/09) */ Dear ******, We apologize for the confusion. We have looked into your account and a refund for $105.63 will be mailed to you shortly. Your account is cancelled effective Jan 1, 2015. WH Security needed to receive your cancellation paperwork in order to issue the refund, and we have received that. Per your request you will not receive any further communication from WH Security. If you have any questions please contact us between 8:00 a.m. and 4:30 p.m. and ask for customer service. Sincerely, WH Security customer service
Customer Reviews Summary