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Herzing University

Phone: (763) 535-3000Fax: (763) 535-9205

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Advertising / Sales Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
04/27/2015Billing / Collection Issues | Read Complaint Details
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Complaint
I was told that since I had financial aid school is paid for. Found out that I owed $11,000 in college tuition that I did not know about ahead of time
I signed up for Herzing University in Feb 2013. I was told by the financial adviser (*********** I think his name was) that since I was approved for financial aid, school would be paid for as long as I graduate. The whole time I was taking classes, I never received a call or anything about any student loans that we taken out under my name. When I called the school to talk about my problem, the guy basically told me that I was out of luck and that he was sorry that I was incorrectly informed. I think schools should have to have some type of actual written signature from the student for permission to be able to take out student loans under their name. I understand that I signed the promissory note, but that was before I applied for financial aid. I was told that the note was only in case I did not get approved. I am just upset that I have to pay an $11,000 student loan that was not correctly communicated between student and school.

Desired Settlement
The only thing I am looking for is help. I am a single mother working a full-time job and I just had to get insurance. I can not afford this loan. If I would have known from the beginning that I would have this outstanding loan when I graduated then I would have picked other means of school. I know that getting the loan wiped completely out is probably impossible so I would like to talk about what else is possible. If it ends up to where I have to pay it, then fine, I will just tell everyone that is wanted to go to school to not attend Herzing University.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.